Roach Howard Smith & Barton Adopts Applied Pay for Payment Ease

Revolutionizing Premium Payments with Applied Pay

In a significant move, Roach Howard Smith & Barton (RHSB) has integrated Applied Pay to elevate their premium collection process. This collaboration is set to transform how insurance premiums are managed, enhancing efficiency for both the firm and its clients.

Applied Pay is designed to simplify payment management, offering an intuitive solution that allows clients to pay their premiums securely online. This system is integrated directly into RHSB's core management processes, streamlining payment reconciliation and optimizing operational workflows.

The Need for Enhanced Payment Solutions

The shift to digital payments comes after RHSB recognized the inefficiencies involved in traditional payment methods. Stacie Rand, AVP and Quality Program Manager at RHSB, mentioned the challenges faced by staff members who had to deal with the delays of receiving checks and sorting them manually. The implementation of Applied Pay removes these obstacles, enabling a more fluid and immediate payment process.

Benefits of Automation

RHSB’s integration of Applied Pay reflects a larger trend in the insurance industry towards automation and digitalization. By automating payment processes, companies can focus their resources on more strategic tasks, such as enhancing client relationships. Applied Pay’s capabilities provide agents with a secure platform for collecting not just new premiums but also recurring payments.

Understanding Applied Pay

Applied Pay is a cloud-based electronic payments hub that modernizes how insurance payments are processed. By offering a range of payment options, including credit/debit cards and ACH bank transfers, it caters to the diverse needs of clients. This technological advantage not only supports quicker transactions but also reinforces data security through tokenization of sensitive information, which is crucial in today’s digital landscape.

Automated Reconciliation

One of the standout features of Applied Pay is its ability to automatically reconcile payments. Chase Petrey, President of Applied Pay, emphasized that agencies are often burdened by time-consuming manual reconciliation processes. The automated system significantly reduces this workload, allowing teams at RHSB to dedicate more attention to client needs and strategic initiatives.

A Legacy of Excellence at RHSB

Roach Howard Smith & Barton, with a legacy spanning 80 years, is not just an insurance brokerage; it represents a commitment to service and client satisfaction. The firm emerged through the merger of two reputable agencies and has positioned itself as the exclusive Assurex Global partner in North Texas. Its extensive service offerings range across various insurance solutions, risk management strategies, and employee benefit plans, catering to both local and global clients.

RHSB's dedication to innovation and quality is evident in its adoption of Applied Pay. Their approach to integrating cutting-edge technology demonstrates an unwavering commitment to improving client experiences while maintaining their esteemed reputation in the industry.

Conclusion

The digital transformation of payment processes at Roach Howard Smith & Barton through Applied Pay is a promising development in the insurance sector. By prioritizing automation and customer convenience, RHSB is setting a new standard for premium payment collection that enhances client satisfaction and operational efficiency.

Frequently Asked Questions

What prompted RHSB to adopt Applied Pay?

RHSB needed a more efficient way to manage premium collections, reducing delays and manual processing efforts associated with check payments.

How does Applied Pay enhance security?

Applied Pay tokenizes sensitive information, ensuring that payment data is securely handled and compliant with industry standards.

What types of payments can clients make using Applied Pay?

Clients can pay through credit/debit cards and ACH bank transfers, catering to various preferences for premium payments.

How does this integration affect RHSB's staff workload?

The automation of payment reconciliation reduces the workload on staff, allowing them to focus on other important tasks and client interactions.

Can clients make recurring payments using Applied Pay?

Yes, Applied Pay supports both new and recurring premium payments, providing flexibility for clients.

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