IFS assyst Recognized as Leader in IT Service Management
IFS assyst Achieves Leader Status in IT Service Management
IFS assyst has emerged as a top contender in the realm of IT Service Management (ITSM), renowned for its robust features and unwavering dedication to the ITIL 4 framework.
Recently announced, IFS, a pioneering technology provider specializing in enterprise cloud solutions and Industrial AI software, revealed that its flagship service management platform, IFS assyst, has been recognized as both a Leader and Fast Mover in the GigaOm Radar for IT Service Management. This notable recognition underscores IFS assyst's exceptional performance and features.
Innovative Features and ITIL Commitment
The GigaOm Radar report particularly commended IFS's commitment to the ITIL 4 certification, showcasing its ability to integrate corporate business processes seamlessly within service management frameworks. As stated in the report, IFS assyst stands out as the only vendor that closely aligns with ERP functionalities without needing custom integrations, scoring significantly in business process integration for ITSM.
All-in-One Service Management Solution
IFS assyst serves as a comprehensive service management solution, effectively combining ITSM, IT Operations Management (ITOM), and Enterprise Service Management (ESM) into one cohesive platform. It is equipped with powerful self-service capabilities, automating end-to-end workflows and managing cases efficiently, enabling organizations to standardize and elevate their service delivery processes.
Rapid Value Realization
The solution’s simplified pricing and deployment strategies allow organizations to witness tangible benefits rapidly, often within a matter of weeks. This quick ramp-up ensures that companies can enhance their operational efficiency without protracted implementation timelines.
End-User Impact and Business Value
According to the report’s findings, the impacts of ITSM deployments extend far beyond the technology itself. All users—regardless of their business role—will be influenced by how well ITSM services are performed. The quality of service delivered directly affects customer satisfaction and operational success. This perspective reinforces the importance of introducing effective ESM services across various business disciplines.
Merlin Knott’s Insights
Merlin Knott, President of Enterprise Service Management at IFS, remarked, "This recognition validates our commitment to not merely optimizing IT service management but fundamentally reshaping it through innovative approaches that resonate deeply with our customer needs. Our vision focuses on leveraging cutting-edge AI technologies to extract maximum value for our clients."
Inclusive Evaluation Criteria
To earn a position in the GigaOm Radar report, vendors were assessed based on their current offerings, strategic vision, and market presence. This rigorous evaluation process ensures that recognized solutions meet high industry standards for performance and innovation.
Explore Further
For those interested in understanding how IFS assyst can facilitate their IT and enterprise service management initiatives, more information is readily available online. The ongoing enhancements to IFS's offerings indicate a robust commitment to advancing service management solutions.
About IFS
IFS stands at the forefront of Industrial AI and enterprise software solutions tailored for industries that manufacture, service, or manage complex operations. Our technology drives meaningful change, enabling businesses to unlock the immense potential of Industrial AI™—transforming productivity and sustainability.
Cloud Solutions for Modern Business Needs
The IFS Cloud platform is fully composable and AI-powered, designed to offer unmatched flexibility and adaptability in meeting customer-specific requirements. Encompassing ERP, Enterprise Asset Management (EAM), Supply Chain Management (SCM), IT Service Management (ITSM), and Field Service Management (FSM), IFS empowers businesses to make informed decisions based on real-time analytics and data insights.
A Legacy of Customer Commitment
Founded in 1983 by a group of university friends, IFS started its journey by prioritizing customer needs above all. This commitment has fueled its growth into a global leader with over 6,500 dedicated employees across more than 80 countries. IFS's foundational values—agility, customer focus, and trust—continue to guide its mission today.
Contact Information
EUROPE / MEA / APJ: Adam Gillbe, Director of Corporate & Executive Communications
Email: [email protected]
Phone: +44 7775 114 856
NORTH AMERICA / LATAM: Mairi Morgan, Director of Corporate & Executive Communications
Email: [email protected]
Phone: +44 7918 607 299
Frequently Asked Questions
What is IFS assyst?
IFS assyst is a comprehensive service management solution that integrates ITSM, ITOM, and ESM functionalities into a single platform.
What recognition has IFS assyst received?
IFS assyst has been named a Leader and Fast Mover in IT Service Management by GigaOm, reflecting its strength and innovation.
How does IFS assyst benefit organizations?
With its streamlined features, IFS assyst allows organizations to enhance service delivery and reduce implementation times, realizing value quickly.
What is the significance of ITIL 4 in IFS assyst?
ITIL 4 compliance ensures that IFS assyst aligns with best practices in service management, driving improved business processes and service quality.
Who can I contact for more information about IFS?
For inquiries, you can reach out to Adam Gillbe or Mairi Morgan through the provided email addresses and phone numbers.
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