IFS assyst Recognized in GigaOm's IT Service Management Radar
IFS assyst has been recognized as a leader in the GigaOm Radar, showcasing its strong features, reliability, and commitment to ITIL 4.
Global technology provider IFS is excited to announce that its Enterprise Service Management solution, IFS assyst, has been awarded the distinction of Leader and Fast Mover in the competitive realm of IT Service Management (ITSM) by GigaOm.
Key Features Behind the Recognition
The GigaOm report highlights IFS's commitment to supporting ITIL 4 certification, demonstrating its ability to effectively integrate corporate processes with service delivery. The report states, "IFS assyst is unique in closely linking with ERP systems without extensive custom integrations, achieving high scores for business process integration within ITSM." This integration allows organizations to streamline their operations and improve overall efficiency.
A Comprehensive Service Management Platform
IFS assyst serves as a complete service management platform that combines ITSM, IT Operations Management (ITOM), and Enterprise Service Management (ESM). It includes advanced self-service features and end-to-end automation, significantly helping organizations refine and enhance their service delivery processes.
Client Value Proposition
With a user-friendly pricing structure and rapid deployment timelines, IFS assyst enables businesses to quickly realize value, often within just a few weeks. This agile approach ensures that organizations are well-equipped to tackle current IT challenges while also positioning them for future growth.
Impact on the Industry and Key Statements
The GigaOm report emphasizes the crucial role of ITSM across various business functions, asserting that effective service management has a direct effect on customer satisfaction and overall service quality. Merlin Knott, President of Enterprise Service Management at IFS, stated: "This recognition reflects our unwavering commitment to innovation and excellence in service management, reinforcing our mission to leverage AI and advanced technologies for our customers' benefit."
Advantages of Enhanced Service Management
As organizations implement more ESM services, they can anticipate improvements across all business functions, ultimately leading to better service delivery outcomes that align with their corporate objectives.
Inclusion in the GigaOm Report
The selection process for the GigaOm Radar required vendors to meet strict criteria regarding their current offerings, strategic vision, and market impact. This thorough evaluation ensures that only the most capable solutions receive recognition.
Learn More About IFS assyst
For organizations interested in discovering how IFS assyst can enhance their IT and enterprise service management strategies, further details and resources can be found here.
About IFS
IFS is a leading global provider of Industrial AI and enterprise software designed for businesses involved in manufacturing, servicing, and powering essential operations. Our technology empowers industries to leverage the potential of Industrial AI™ to enhance productivity, operational efficiency, and sustainability.
IFS Cloud features a fully composable, AI-driven platform that adapts flexibly to the changing needs of businesses. It encompasses various elements such as Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), IT Service Management (ITSM), and Field Service Management (FSM). By utilizing AI and real-time analytics, IFS enables customers to make informed strategic decisions, excelling in critical service moments.
Founded in 1983 by five university friends dedicated to providing round-the-clock customer service, IFS has evolved into a global leader with over 6,500 employees across 80 countries. Guided by core values of flexibility, customer focus, and trust, IFS continues to be a highly recommended supplier in its industry. Learn more at ifs.com.
Contact Information
EUROPE / MEA / APJ:
Adam Gillbe,
Director of Corporate & Executive Communications at IFS
Email: info@ifs.com
Phone: +44 7775 114 856
NORTH AMERICA / LATAM:
Mairi Morgan,
Director of Corporate & Executive Communications at IFS
Email: info@ifs.com
Phone: +44 7918 607 299
Frequently Asked Questions
What is IFS assyst?
IFS assyst is a comprehensive service management solution that integrates ITSM, ITOM, and ESM, streamlining enterprise service delivery.
What recognition did IFS assyst receive?
IFS assyst has been recognized as a Leader and Fast Mover in the GigaOm Radar for IT Service Management (ITSM).
How does IFS assyst benefit businesses?
It offers robust self-service capabilities, end-to-end automation, and case management, enhancing service delivery and operational efficiency.
What is the significance of the GigaOm report?
The report assesses vendors based on their capabilities, strategic vision, and market presence, ensuring that only top-tier solutions are acknowledged.
How can I find out more about IFS assyst?
You can learn more about IFS assyst and its offerings by visiting the official IFS website or their dedicated assyst page.