Twilio Segment Unleashes New Integration with AWS for Marketers

Twilio Segment Revolutionizes Audience Building with AWS

In a bold move to enhance marketing personalization, Twilio Segment is expanding its integration with AWS. This expansion was recently announced during a major event and brings to the forefront the public beta launch of Linked Audiences within Twilio Segment tailored for Amazon Redshift. This new tool is designed to empower marketers by simplifying the process of audience building and enriching customer profiles, ultimately boosting personalization efforts at scale.

The Advantage of Linked Audiences

With the introduction of Linked Audiences, users of Amazon Redshift can now create dynamic, context-rich customer segments that drive effective and personalized marketing campaigns. According to Thomas Wyatt, President of Twilio Segment, this new offering builds upon existing integrations between Segment and AWS, enabling data teams to link unified customer profiles with critical business entity data within the Redshift warehouse. This integration emphasizes the importance of a rich customer view, facilitating the delivery of targeted and impactful campaigns across various platforms.

User-Friendly and Efficient

Linked Audiences stands out as an intuitive tool that allows both B2B and B2C marketers to easily tap into the wealth of trusted customer data stored in Redshift. Marketers can craft detailed customer profiles and payloads without the technical barrier of requiring SQL expertise or lengthy ticketing processes with data teams. Instead, data teams can enhance self-service capabilities by linking data from Segment’s customer data platform with comprehensive models in the warehouse, creating a seamless experience for marketers.

Enhancing Existing Integrations

Twilio Segment's integration with AWS is not new. Previous collaborations include connections to various AWS services like Amazon S3, Amazon Kinesis, and Amazon Personalize, all of which support marketers in using their first-party data effectively across the Amazon ecosystem. Moreover, the recent support for Amazon Ads DSP + AMC has allowed marketers to utilize first-party data in campaigns across platforms, fostering significant growth in engagement and personalization.

Significant Growth in AWS Marketplace

Since joining AWS Marketplace in 2021, Twilio has experienced incredible growth, with a remarkable 849% increase in new business sourced from the marketplace. Year-to-date statistics from Q3 2024 show a 35% year-over-year increase in Segment’s new business sourced through AWS. The success in this partnership reflects Twilio's commitment to delivering exceptional value to its customers and enhancing their engagement strategies.

Recognition and Events at AWS re:Invent 2024

In recognition of its contributions, Twilio Segment has received nominations for AWS Partner of the Year awards, indicating the high value of its offerings in the digital experience sector. The collaboration is further highlighted at AWS re:Invent 2024, where Twilio will showcase its innovations at Booth #364. Attendees can explore demos and engage in discussions with product experts, offering insights into how Twilio and AWS technologies can optimize customer engagement.

Innovative Payment Solutions

As digital-first payments continue to evolve, Twilio will also reveal how developers can use APIs from J.P. Morgan Payments alongside Twilio to create innovative payment solutions. This collaboration is designed to provide businesses with unique opportunities to seamlessly integrate payments into their customer engagement strategies. Demonstrations at the event will showcase secure and scalable payment experiences that offer significant benefits for end-users.

Expert Insights from Industry Leaders

During the event, notable figures from Twilio, including Robin Grochol and Asha Chakrabarty, will lead breakout sessions focusing on successfully achieving personalization at scale using Amazon Redshift and Twilio solutions. Attendees will gain valuable insights into how leading companies leverage data to enhance customer interactions and drive engagement.

About Twilio

Twilio is trusted by today's leading brands to deliver their innovative customer engagement strategies. With capabilities extending across multiple communication channels, Twilio supports millions of developers and businesses worldwide in creating rich, personalized experiences. Organizations rely on Twilio’s Customer Engagement Platform (CEP) to integrate data and communication seamlessly, thereby enhancing every aspect of the customer journey. Their commitment to empowering businesses makes Twilio a leading player in the tech landscape.

Frequently Asked Questions

What is the purpose of Linked Audiences in Twilio Segment?

Linked Audiences enables marketers to create dynamic customer segments within Amazon Redshift, enhancing their ability to run personalized marketing campaigns effectively.

How has Twilio's partnership with AWS evolved?

Since 2021, Twilio has significantly expanded its integration with AWS, achieving impressive growth in new business sourced from the AWS Marketplace.

What are some benefits of using Twilio Segment?

Twilio Segment allows companies to access unified customer data effortlessly, facilitating targeted and personalized marketing efforts without requiring advanced technical skills.

How are Twilio and AWS facilitating digital payment solutions?

Through collaborative efforts with J.P. Morgan Payments, Twilio helps businesses innovate customer payment experiences by integrating advanced APIs within their communication tools.

What recognition has Twilio Segment received in relation to AWS?

Twilio Segment has received nominations for AWS Partner of the Year, highlighting its strong contributions to the industry and successful partnership with AWS.

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