Tidewater Utilities Enhances Service with Ocean View Acquisition
Successful Acquisition by Tidewater Utilities
Middlesex Water Company (NASDAQ: MSEX) is proud to share that its subsidiary, Tidewater Utilities, Inc. (TUI), has successfully completed the acquisition of the water system assets from the Town of Ocean View in Sussex County, Delaware for $4.6 million. This acquisition marks a significant milestone in TUI's efforts to enhance water service reliability and customer satisfaction.
Commitment to the Ocean View Community
Bruce E. Patrick, President of Tidewater Utilities, expressed enthusiasm about the acquisition, stating, “We are delighted to welcome Ocean View residents as our newest Tidewater customers.” He emphasized the company’s goal of maintaining the same water rates for all residents during this transition, which reflects their dedication to providing clean and reliable water services. For over 17 years, TUI has focused on being good community partners to its customers.
Overview of the Ocean View Water System
The newly acquired Ocean View water system serves around 900 customers, all of whom have been receiving water supply from TUI since the system's establishment in 2008. In addition to the supply of water, TUI has also offered meter reading, customer billing, and operational services through its subsidiary, White Marsh Environmental Systems, Inc., ensuring a seamless service experience for the residents.
Approval from Regulatory Bodies
On February 19, 2025, the Delaware Public Service Commission gave the green light for TUI’s acquisition of the water assets, allowing the company to provide uninterrupted water service to existing customers. This regulatory approval underscores TUI's commitment to maintaining high standards in customer service and operational management.
Enhanced Customer Service and Benefits
Town Manager Carol Houck highlighted the numerous advantages of the sale, stating, “The sale of the Ocean View water distribution system to Tidewater Utilities presents benefits to the Town in several ways.” Primarily, the transition guarantees rate equity for former water customers since Tidewater is regulated by the Delaware Public Service Commission. Additionally, with TUI's established track record, former customers can look forward to improved customer service options.
Staying Informed as a Customer
Customers in Ocean View can expect to receive important information in the mail from TUI regarding this transition. Furthermore, they can access up-to-date details and resources on the Tidewater website to stay informed about any changes or updates.
About Tidewater Utilities, Inc.
Tidewater Utilities, Inc. has been a trusted provider of water services for over 60 years in Delaware, making it the largest private water supplier south of the Chesapeake & Delaware Canal. The company operates 172 active wells and 85 water treatment plants to serve approximately 62,000 customers across 480 communities in New Castle, Kent, and Sussex Counties.
About Middlesex Water Company
Middlesex Water Company, established in 1897, is recognized as one of the nation's premier investor-owned water and wastewater utilities, serving over half a million people in New Jersey and Delaware. The organization's core values revolve around operational excellence, employee engagement, investment in infrastructure, and delivering superior customer experiences while strategically expanding their services.
Media Contact Information
For media inquiries, please contact Brian Hague, Vice President of Communications & Corporate Affairs, at (732) 638-7549 or via email at bhague@middlesexwater.com.
Frequently Asked Questions
What is the significance of Tidewater's acquisition?
This acquisition allows Tidewater Utilities to enhance service reliability and maintain customer service standards for the Ocean View community.
How will rates be affected for Ocean View residents?
Tidewater has committed to keeping water rates the same for all Ocean View residents throughout the transition.
What services does Tidewater provide?
Tidewater provides water supply, distribution, customer billing, operational services, and more to its customers.
What regulatory approval was received for the acquisition?
The Delaware Public Service Commission approved Tidewater's application to acquire the water assets and provide service to existing customers.
How can Ocean View customers get more information?
Residents will receive information by mail and can also visit the Tidewater website for details regarding the transition and services.
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