Teleperformance Triumphs with Best Remote Agent Program Award
![Teleperformance Triumphs with Best Remote Agent Program Award](https://investorshangout.com/images/blog/ihnews-Teleperformance%20Triumphs%20with%20Best%20Remote%20Agent%20Program%20Award.jpg)
Teleperformance Achieves Prestigious Award for Remote Agents
Teleperformance, a recognized leader in digital business services, has been awarded the prestigious title of Best Remote Agent Program across several regions including Europe, the Middle East, and Africa. This recognition was bestowed by ContactCenterWorld, the largest contact center association worldwide. Remarkably, this marks the third consecutive year that Teleperformance has achieved this honor, highlighting their consistent commitment to excellence in remote customer service.
Recognition for Exceptional Digital Customer Experience
The company received the highest accolades for its innovative Cloud Campus remote work program. This unique initiative empowers Teleperformance to deliver flexible, agile, and empathetic service to clients, effectively meeting diverse customer needs on a global scale. Through this program, Teleperformance has implemented smartshoring service options which ensure a blend of virtual, domestic, and international staffing solutions. By doing so, they can skillfully cater to a wide array of language requirements.
Commitment to Customer Care Excellence
Teleperformance's dedication to high-quality customer care is evident in the comprehensive smartshoring delivery model. Every aspect of this model has been designed to enhance secure customer interactions, even in a remote setting. The company has established extensive recruitment, training, and ongoing support for customer service professionals, all connected through their centralized Cloud Campus Hubs, effectively ensuring a seamless experience for both customers and agents.
Celebrating Industry Leadership and Achievements
The recent award is just one of the many accolades earned by Teleperformance, demonstrating its leadership within the customer service industry. Earlier this year, the company was recognized as a General Motors 2023 Supplier of the Year for its exceptional contributions that have significantly supported GM's ongoing transformation. In addition, Teleperformance has garnered multiple awards for outstanding customer service, including nine recognitions from the European Contact Center & Customer Service Awards (ECCCAs), the most prominent awards program in Europe’s customer contact landscape.
About Teleperformance
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP) stands out as a global leader within the digital business services realm, striving to harmonize advanced technologies with the essential element of human empathy. This fusion enables them to enhance customer care experiences that are faster, simpler, and more secure for prominent brands around the world. Their dynamic portfolio powered by AI encompasses various services spanning from front office customer support to intricate back-office operations, emphasizing consultancy and transformative digital services.
Global Impact and Social Responsibility
Teleperformance's multilingual experts, spread across nearly 100 countries, embody the company’s commitment to social responsibility. Their extensive local presence allows them to effectively support communities, clients, and the planet. In the previous reporting year, Teleperformance achieved a significant consolidated revenue of €8,345 million (around US$9 billion) and a net profit of €602 million, underscoring the firm’s robust market position.
Inclusion in Notable Indices
Teleperformance’s shares are actively traded on the Euronext Paris market and are included in several key indices such as the CAC 40, STOXX 600, S&P Europe 350, and MSCI Global Standard. Additionally, the company is recognized for its corporate social responsibility efforts, being part of the CAC 40 ESG index since September 2022, and a participant in various other sustainability indices.
Frequently Asked Questions
What award did Teleperformance recently receive?
Teleperformance was awarded the Best Remote Agent Program by ContactCenterWorld for three consecutive years.
What is the Cloud Campus program?
The Cloud Campus program is Teleperformance's remote work initiative that enhances flexible customer service delivery through smartshoring.
How does Teleperformance ensure high-quality customer service?
Teleperformance uses a comprehensive smartshoring delivery model, focusing on recruitment, training, and support for their customer service professionals.
Which notable recognitions has Teleperformance achieved?
Teleperformance was named General Motors 2023 Supplier of the Year and received nine awards from the European Contact Center & Customer Service Awards.
What financial performance did Teleperformance report?
In 2023, Teleperformance reported consolidated revenue of €8,345 million and a net profit of €602 million.
About Investors Hangout
Investors Hangout is a leading online stock forum for financial discussion and learning, offering a wide range of free tools and resources. It draws in traders of all levels, who exchange market knowledge, investigate trading tactics, and keep an eye on industry developments in real time. Featuring financial articles, stock message boards, quotes, charts, company profiles, and live news updates. Through cooperative learning and a wealth of informational resources, it helps users from novices creating their first portfolios to experts honing their techniques. Join Investors Hangout today: https://investorshangout.com/
Related Articles
- Southside Bank Expands with New Commercial Loan Office
- Verve Therapeutics Grants Inducement Awards to New Employees
- X4 Pharmaceuticals Grants Inducement Awards to New Staff
- Counterpart Health Partners with The Iowa Clinic for AI Innovation
- Grocery Outlet Introduces Exciting GO Brands Program
- Cherokee Federal Expands Reach with ATA Majority Acquisition
- Desert Financial Launches Community Heroes Homebuyer Program
- InVita Healthcare Technologies Enhances Organ Donation with iReferral
- Hilco Expands Disputes Advisory Practice with Industry Leaders
- Megan Holdings Ltd Pursues IPO With 1.25M Shares Offered
- Aztec Group Partners with Warburg Pincus for Growth Strategy
- DCS Corporation Named 2024 GovCon Awards Finalist for Excellence
- Lycoming College Honors Coach Steve Wiser with Locker Room Dedication
- Five Star Bancorp Expands with New Office in San Francisco
- Later Strengthens Leadership with Key Executive Appointments
- IEDC Expands Semiconductor Innovation Efforts with Taipei Office
- Blue Ridge Networks Expands Partnership with Red River
- Jasper Street Launches Activism Defense Practice with New Partners
- Iveco Group Updates on Progress of Share Buyback Program
- Exploring High-Paying Tech Jobs Without a Degree Path
- ProofPilot Enhances Advisory Board with Michelle Everill's Expertise
- Mesirow Expands Wealth Management with Price Wealth Acquisition
- Hyundai and Ontario Hyundai Support Hunger Relief with Donation
- Generix Innovates with Major Investment in AI Technology
- Niagara Networks Partners with Softprom to Expand Solutions
Recent Articles
- Berkshire Hathaway Cuts BofA Stake by Over $6 Billion
- Parthenon LLC Urges Jewett-Cameron Board to Explore Options
- Kaskela Law Investigates Thoughtworks Holdings, Inc. Buyout
- Understanding the September Effect and Its Impact on Stocks
- Sutter Home Wine Proudly Supports Buffalo Bills for 2024 Season
- KCSA's New Podcast Uncovers Secrets of the Longevity Industry
- InVita Healthcare Technologies Enhances Organ Donation with iReferral
- Top Stocks Poised for S&P 500 Inclusion by 2025
- Smart Source LLC Acquires Kaye-Smith, Boosts Operations
- Investors Urged to Participate in MongoDB Securities Case
- Chartwells Higher Education Highlights Food Trends for Fall 2024
- One City Schools and Project Read AI Transform Early Literacy
- Explore Top Dividend Stocks to Consider Investing In
- HighCo Shareholding Update for August 2024
- CITGO Hosts Foam and Tank Fire School for Emergency Training
- Leinco Technologies Inc. Expands Portfolio with QED Biosciences
- HAAS Alert Enhances Safety Cloud with MDS Compatibility
- How a Single Tesla Deal Elevated a Family's Fortune to $800 Million
- Airlines Adjust Operations Amid Middle East Tensions
- VAST Resources Plc Announces Major Holdings Notification
- Astronergy Expands Solar Energy Revolution Across Africa
- Florida Crystals® Marks Organic Month with Milestones and New Packaging
- LIS Technologies Names John M. Shimkus as Energy Policy Chair
- Lerner Publishing Group Expands Portfolio with New Acquisition
- John Ballantyne Joins Glucotrack Board to Advance Innovation