Piedmont Natural Gas Achieves Top Satisfaction Ranking Again

Piedmont Natural Gas Recognized for Excellence in Customer Satisfaction

Piedmont Natural Gas has once again secured the top position in customer satisfaction among large utilities in the South, maintaining its esteemed reputation for the third consecutive year. This achievement is highlighted in the 2024 Gas Utility Residential Customer Satisfaction Study.

Outstanding Performance Among Peers

In the recent J.D. Power study, Piedmont Natural Gas outperformed seven other competitors in the South Large segment. This remarkable accomplishment is a testament to the unwavering dedication of the Piedmont team, who strive to enhance the customer experience.

Commitment to Service

Brian Weisker, President of Piedmont Natural Gas, emphasized the company’s commitment to its customers, stating, "Our entire Piedmont Natural Gas team has an unwavering commitment to go above and beyond to serve our communities. Our customer-first approach means we show up daily, working to ensure our customers have the services they need with ease. Whether it’s addressing inquiries about bills or ensuring customers have heat during winter, we are here for you. I’m incredibly proud of this team for receiving this award three times in a row, reflecting the hard work and dedication we're recognized for."

Factors Contributing to Top Rankings

Piedmont Natural Gas’s customer-centric approach is evident in the top rankings it achieved in several critical areas. Key metrics include billing and payment processes, corporate citizenship, and customer care. Their proactive measures to understand and meet customer expectations have set a standard within the industry.

Scope of the Study

The findings from the 2024 Gas Utility Residential Customer Satisfaction Study are based on extensive feedback from 63,363 residential customers across the United States. These respondents represent a significant sample from the 86 largest gas utility brands, reaching over 64.6 million households

About Piedmont Natural Gas

Piedmont Natural Gas is a subsidiary of Duke Energy (NYSE: DUK) and provides natural gas services to over 1.2 million customers across various sectors in the region, including residential, commercial, industrial, and power generation. The company’s focus on customer satisfaction is evident in its consistent ranking as the top gas utility in the South, which is a clear reflection of the commitment to service quality and community engagement.

For further information about Piedmont Natural Gas, you can visit their official website and follow them on social media platforms for updates.

For media inquiries, Piedmont Natural Gas provides a dedicated media line: 877.348.3612.

Frequently Asked Questions

What is the latest customer satisfaction ranking for Piedmont Natural Gas?

Piedmont Natural Gas has been ranked No. 1 for customer satisfaction among large gas utilities in the South for three consecutive years.

Who conducted the customer satisfaction study?

The study was conducted by J.D. Power, which is recognized for its surveys in customer satisfaction across various industries.

What key areas did Piedmont excel in according to the study?

Piedmont Natural Gas excelled in areas like billing and payment processes, corporate citizenship, and customer care.

How many customers participated in the survey?

The survey included responses from 63,363 online interviews with residential customers across the United States.

How can I contact Piedmont Natural Gas for more information?

You can reach them through their media line at 877.348.3612 for any inquiries or concerns.

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