Innovative Partnership between Itron and TasWater in Metering

Innovative Collaboration for Water Meter Management

In a significant move for the water utilities sector, Itron, Inc. (NASDAQ: ITRI), renowned for its cutting-edge solutions that streamline energy and water management, has joined forces with TasWater, Tasmania's sole provider of water and sewage services. This partnership aims to revolutionize how data is collected and managed through the deployment of Itron's cloud-based platform, Temetra.

The Temetra Advantage

With Temetra, TasWater can efficiently gather accurate water meter usage data effortlessly. Field personnel can collect readings while driving or walking by the meters, a method that drastically simplifies operations and aligns with TasWater's broader strategy focused on optimizing resource utilization. This innovative approach is part of a larger goal of truly unlocking water’s full potential.

TasWater's Strategic Goals

TasWater's strategy emphasizes fostering customer value, enhancing collaborative partnerships, and promoting a healthier, more climate-resilient environment. Utilizing Temetra is instrumental for TasWater to improve its operational workflows and meet these strategic objectives, significantly enhancing customer satisfaction by ensuring accurate billing through the solution’s alert features which identify mis-keyed readings.

Enhancing Safety and Efficiency

As climate challenges persist, TasWater is also committed to safeguarding its workforce by reducing the need for manual collection of meter readings from various endpoints. This strategic choice not only ensures employee safety but also accelerates the entire data collection process. Additionally, Temetra can send instant alerts to field workers regarding any irregularities in the readings, further streamlining operations.

Real-Time Data Access

The platform's capability to collect and store detailed water meter data from various devices, including smartphones and tablets, signifies a major advancement. All information is secured on a cloud platform, allowing TasWater staff to provide real-time data to their teams, irrespective of location. Temetra’s adaptability is particularly beneficial as it can gather data not just from Itron’s meters, but also from third-party devices, enabling timely investments in necessary network improvements.

Voices from TasWater Leadership

“As Tasmania's exclusive water utility provider, it is paramount that the technologies we implement truly serve our more than 900 employees and over 470,000 residents. With Temetra, we can significantly decrease billing inaccuracies, enhancing customer satisfaction. Moreover, during severe weather conditions, our team can rely on automated readings for their safety,” stated Matt Balfe, General Manager of Customer and Community at TasWater.

Balfe adds, “At TasWater, our mission is to deliver superior water and sewerage services for a prosperous Tasmania, and we are excited to partner with Itron to revolutionize our water meter data collection processes.”

Future-Proofing Operations

Alex Beveridge, Itron’s Director of Sales for the APAC region, noted, “Temetra enables data to be securely stored in the cloud, allowing for immediate collection and uploads of meter readings, which enhances transparency across the organization. The Geo-Routing feature of Temetra is especially vital during extreme weather events, enabling TasWater to quickly manage field personnel assignments based on meter data and locations.”

As TasWater advances its Unlocking Water’s Full Potential strategy, the collaboration with Itron promises to enhance operational capabilities significantly, thereby ensuring that Tasmania’s water management continuously evolves in alignment with the needs of its people.

Frequently Asked Questions

What is the purpose of the partnership between Itron and TasWater?

The partnership aims to enhance water meter data collection and management, ensuring efficiency and improved customer satisfaction.

What is Temetra and how does it benefit TasWater?

Temetra is a cloud-based platform that simplifies data collection through real-time access, allowing TasWater to reduce billing errors and streamline operations.

How does Temetra improve employee safety?

By eliminating manual meter readings, Temetra reduces field staff's exposure to potential hazards during adverse weather conditions.

Can TasWater use Temetra with third-party meters?

Yes, Temetra is designed to collect data from both Itron and third-party meters, making it versatile for TasWater’s needs.

What is the ultimate goal of TasWater's strategy?

The ultimate goal is to enhance customer value, support climate resilience, and ensure a healthier environment.

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