Mobile Dealer Data Introduces ServiceVision™ for Efficiency
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Introducing ServiceVision™ by Mobile Dealer Data
ServiceVision™, the latest innovation from Mobile Dealer Data, is transforming how auto dealerships operate. This groundbreaking tool enhances service department cycle time management by providing real-time insights into the entire customer service process, making it easier for managers to identify and capture workflow inefficiencies.
Boosting Efficiency in Service Departments
ServiceVision’s primary goal is to reduce cycle time and automate service workflows. By diagnosing wasted time and productivity losses, dealerships can convert these insights into increased revenue opportunities. This cutting-edge software offers dealership managers the ability to monitor each step in the express service process, ensuring a smooth operation from check-in to vehicle drive-off.
Understanding Cycle Time Management
Many fixed operations consultants highlight that inefficient cycle time management often represents a hidden opportunity in service shops. It's vital for dealerships to acknowledge these inefficiencies, as they can significantly impact overall service profitability.
A Real-World Success Story
Warren Weimer, the Service and Parts Director for Corwin Toyota, recently implemented ServiceVision in his department. He reported a remarkable 40% to 60% improvement in service bay turnover within the dealership's 16-bay Express Maintenance department. This transformation in service delivery significantly enhances customer satisfaction and operational efficiency.
Enhanced Customer Experience
ServiceVision provides a rapid snapshot of service capacity, enabling managers to optimize appointment bookings effectively, preventing potential customers from seeking services elsewhere. By communicating with customers more efficiently, dealerships can ensure they meet their delivery promises.
Key Performance Improvements
With ServiceVision in place, Weimer shared impressive metrics:
- 64% of customers are now served within 60 minutes.
- 96% of services are completed within 90 minutes.
- Average wait times have been decreased from 2.5 hours to just 90 minutes.
These remarkable changes underscore the technology's role in enhancing the service experience for customers while driving profitability for the dealership.
Comprehensive Solution Suite
ServiceVision is one of the four key real-time location service solutions offered by DealerVision™, Mobile Dealer Data's comprehensive platform designed to optimize dealership operations. The complete suite includes:
- KeyVision: Focused on eliminating key losses and improving key management.
- StockVision: Provides real-time inventory control to maximize operational efficiency.
- ServiceVision: Specializes in cycle time reduction and automated workflow management.
- ReconVision: Aims to automate and expedite the reconditioning process.
About Mobile Dealer Data
Mobile Dealer Data stands as a premier provider of real-time location systems tailored for automotive, RV, and agricultural dealerships. Their innovative product line, including ServiceVision Shop Traffic Control, is designed to enhance service department productivity, improve customer interactions, and ultimately boost sales. Interested parties can learn more by visiting www.mdd.io or by reaching out to CEO Colin McElhatton directly.
Media Contact Information
For inquiries, please contact Jim Leman at 847-840-0784 or via email at [email protected].
Frequently Asked Questions
What is ServiceVision™?
ServiceVision™ is an innovative service department cycle time management tool from Mobile Dealer Data that enhances operational efficiency in auto dealerships.
How does ServiceVision™ improve service delivery?
It provides real-time tracking of the service process, allowing managers to identify and address inefficiencies quickly, improving customer experience.
What success has been reported with ServiceVision™?
Dealerships using ServiceVision™ have reported 40% to 60% improvements in service bay turnover and significant reductions in average customer wait times.
Who can benefit from ServiceVision™?
Auto dealerships looking to enhance their service departments and increase revenue from service operations can benefit significantly from this tool.
How can dealerships learn more about Mobile Dealer Data?
Dealerships can visit the Mobile Dealer Data website at www.mdd.io for more information about their products and services.
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