ibex Achieves Historic TESDA Accreditation for Workforce Development

ibex Celebrates a Milestone with TESDA Accreditation

Recently, ibex (NASDAQ: IBEX) has reached a significant achievement by receiving the Enterprise-Based Education and Training (EBET) accreditation from the Technical Education and Skills Development Authority (TESDA). This notable recognition positions ibex as the first and only accredited enterprise within the Central Visayas region, marking a pivotal moment for both the company and the local community.

Strengthening Community Ties through Education

In collaboration with TESDA, ibex aims to enhance its recruitment processes and positively influence the Bohol community. The partnership signifies a commitment to nurturing talent that aligns with the company’s operational values and industry needs. Through this initiative, ibex’s Talent Acquisition, Training, and Operations teams will work closer than ever to ensure the local workforce is equipped with relevant skills.

Commitment to Developing Filipino Talent

Potski Alvarez, President of ibex Philippines, emphasized the importance of this partnership, stating, "Our collaboration with TESDA showcases our unwavering dedication to the Bohol community and our focus on cultivating talented individuals in the Philippines." As the inaugural BPO entity in Bohol, ibex’s involvement in this landmark program will not only bolster its workforce but will also significantly contribute to the economic upliftment of the region.

Overview of the EBET Framework

The accreditation was made possible under the new framework established by the EBET Framework Act, which was enacted earlier this year. This legislation is aimed at strengthening the synergy between TESDA, businesses, and vocational training institutions, ensuring that the Filipino workforce is equipped with necessary and future-ready skills.

Training Program Details

As part of the five-year accreditation program, ibex has been granted permission to provide specialized training in Contact Center Services. This program is specifically designed to address crucial learning gaps related to workplace communication, quality standards, and English proficiency—skills essential for success in the call center industry. Participants who successfully complete the 144-hour training, which includes real-world simulations and tailored activities, will earn a nationally recognized TESDA certificate.

Scholarship Opportunities for Students

In addition to the structured training program, TESDA is offering scholarships that may cover 100% of tuition and provide training allowances to qualified applicants. This initiative aims to make education accessible and ensure a robust training pipeline for the next generation of customer service professionals.

Setting the Industry Standard

With a workforce exceeding 15,000 employees across ten Philippine sites, ibex is continuously striving to set benchmarks for a world-class workplace culture. The company emphasizes employee engagement and innovation at every level of its operations, ensuring that its team members are both motivated and equipped to deliver exceptional customer service.

About ibex

ibex specializes in providing innovative business process outsourcing (BPO) solutions, encompassing smart digital marketing and comprehensive customer engagement strategies. The company operates a global customer experience (CX) delivery model, featuring roughly 30 operational facilities worldwide. This extensive network allows ibex to deploy top-tier technology to enhance the customer experiences of various leading companies across numerous sectors, including retail, e-commerce, healthcare, fintech, utilities, and logistics.

Leveraging Global Talent

With a diverse global workforce of over 33,000 employees, ibex combines its skilled personnel with cutting-edge technology, such as the AI-driven ibex Wave iX solutions suite. This powerful combination manages nearly 170 million essential customer interactions each year, fostering a uniquely tailored customer experience for its partners.

Media Contact

For additional inquiries, please reach out to:
Dan Burris
ibex
Email: Daniel.Burris@ibex.co

Frequently Asked Questions

What is the significance of ibex’s TESDA accreditation?

The accreditation validates ibex as a pioneer in offering industry-aligned training programs, ensuring local talent is equipped with critical skills for the workforce.

How long is the EBET accreditation for ibex?

The EBET accreditation is granted for a period of five years, during which ibex will provide specific training aimed at bridging skills gaps in the local workforce.

Who is eligible for TESDA scholarships?

Qualified applicants seeking to enroll in ibex's training programs may apply for TESDA scholarships to potentially receive free tuition and training allowances.

What types of training does ibex provide under this accreditation?

ibex offers Contact Center Services training targeting essential skills such as workplace communication, quality standards, and English proficiency relevant to the BPO industry.

How does ibex support its employees’ career growth?

ibex invests in employee development through training programs like the EBET initiative, allowing workforce members to acquire valuable skills for career advancement.

About The Author

Olivia Taylor here, a 26-year-old writer and financial advisor. After earning a degree in finance, I worked in the sector for years. I've always loved numbers and had a talent for simplifying difficult financial ideas so that anyone could understand. I wrote my first book because of this passion; it helps readers take charge of their financial futures by fusing real-life stories with useful financial advice.

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