Florida Cancer Specialists Earns Esteemed Human Experience Award

Florida Cancer Specialists Celebrates Human Experience Award

Florida Cancer Specialists & Research Institute, LLC (FCS) has been awarded the prestigious 2024 Human Experience (HX) Guardian of Excellence Award by Press Ganey, which recognizes the top achievers in patient experience across the nation. This recognition places FCS in the elite top 1% of healthcare providers who excel in delivering outstanding patient experiences.

A Commitment to Exceptional Care

As a recipient of this award, FCS is celebrated for its commitment to patient-centered care. The award shows the dedication of the organization in ensuring that every patient who walks through its doors receives compassionate and attentive treatment. This recognition is an acknowledgment of the organization’s hard work and the quality of care that its physicians and staff provide daily.

Voices from Leadership

Dr. Lucio N. Gordan, President of FCS, expressed his gratitude by stating, "It is our honor to serve our patients and their families with compassion and caring at each step of their journey. At FCS, we focus intently on enhancing the patient experience while providing access to lifesaving treatments. Our goal is always to help each individual achieve the best possible outcome as they navigate their healthcare journey."

Utilizing Patient Insights

FCS makes use of the valuable insights gained through its partnership with Press Ganey to monitor performance regularly. This helps the organization stay aligned with patient needs, preferences, and concerns, fostering a culture of continuous improvement. The statewide practice takes pride in its responsive and adaptive approach to cancer care, reassuring patients that their feedback is crucial for enhancing services.

A Testimony to Resilience

According to Nathan H. Walcker, Chief Executive Officer of FCS, this accomplishment is especially significant given the challenges posed by recent natural disasters. "This achievement underscores the dedication and resilience of our team, who worked tirelessly to ensure patient care was minimally disrupted during these events," he highlighted. Their ability to maintain excellent care in the face of adversity illustrates their commitment to their patients.

Setting the Bar for Excellence

Press Ganey serves over 41,000 healthcare facilities and aims to diminish patient suffering while enhancing caregiver resilience. This mission aligns closely with the values upheld by FCS, which is dedicated to creating an environment where every interaction with patients results in a positive impact on their health journey.

Future Aspirations

Recognizing FCS’s efforts, Patrick T. Ryan, CEO and chairman at Press Ganey, said, "FCS is setting the standard for excellence in patient experience by turning their mission into actionable practices. Their commitment is clear, and it is evident in the care they provide. They are genuinely dedicated to creating an excellent environment for their patients."

About Florida Cancer Specialists & Research Institute

Florida Cancer Specialists & Research Institute, established in 1984, is recognized for offering access to a wide range of clinical trials, surpassing any other private oncology practice in the region. FCS has garnered a national reputation for excellence in cancer care, underpinned by rigorous clinical research, cutting-edge technology, and advanced treatment modalities, including targeted therapies, genomic-based treatment, and immunotherapy.

FCS’s physicians, who have trained at prestigious medical institutions and consistently rank as Top Doctors by U.S. News & World Report, are committed to providing exceptional and compassionate care for their patients. Their focus on innovative and effective treatment options reflects their philosophy to uphold the highest standards in patient health and wellbeing.

Frequently Asked Questions

What is the Human Experience Guardian of Excellence Award?

This award recognizes top healthcare providers for their outstanding service in patient experience, highlighting their dedication to patient-centered care.

How does Florida Cancer Specialists ensure patient satisfaction?

FCS continuously engages with patients to gather feedback, allowing the organization to understand and meet their needs effectively.

What special recognitions has FCS received?

In addition to the Human Experience Award, FCS has been recognized for its participation in clinical trials and its innovation in cancer treatment.

How long has Florida Cancer Specialists been operating?

FCS was founded in 1984, and it has built a national reputation for excellence in cancer care over the years.

Where can patients find more information about FCS?

Patients can visit FLCancer.com to learn more about the services, clinical trials, and team at Florida Cancer Specialists.

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