ZhongAn Online Reports Impressive Growth and Innovation in 2025
ZhongAn Online Achieves Groundbreaking Interim Results for 2025
The Underwriting Combined Ratio saw a notable improvement of 2.3 percentage points, leading to a doubling of underwriting profit and an extraordinary surge in net profit by over 11 times. The underwriting profit reached RMB656 million, showcasing a remarkable year-on-year increase of 108.9%. Additionally, ZA Bank has turned a profit with a net profit of HKD49 million, marking a significant historical breakthrough. This success is further underpinned by innovations driven by artificial intelligence that are reshaping the insurance landscape.
Financial Highlights from the First Half of 2025
ZhongAn Online P & C Insurance Co., Ltd. (Stock Code: 6060.HK), recently reported its interim results, revealing a Gross Written Premium (GWP) of RMB16,661 million, reflecting a year-on-year growth of 9.3%. The improved underwriting combined ratio of 95.6% resulted in substantial underwriting profit growth of 108.9%. The firm noted a net profit attributable to its shareholders of RMB668 million, showing a staggering rise of 1,103.5% compared to the previous year.
AI Transforming the Insurance Sector
In its quest for innovation, ZhongAn has been pioneering advancements in fields like artificial intelligence, blockchain, and big data. These technologies are designed to transform the insurance value chain entirely, making it more customer-centric. ZhongAn’s AI initiative, termed “Lingxi”, serves as a central platform for its business transformation, supporting full-chain applications and improving operational efficiency. With nearly 110 active robots during the first half of 2025 on this platform, the service usage frequency reached an impressive 450 million, positioning ZhongAn as a leader in the insurance technology domain.
Healthy Ecosystem Driving Value Creation
ZhongAn's health ecosystem achieved impressive GWP of RMB6,275 million, indicating a fascinating year-on-year increase of 38.3% while providing health coverage to over 15.21 million insured users. Its flagship product, the "Personal Clinic Policy,” has seen extensive enhancements to meet personalized health needs, generating approximately RMB4,250 million in GWP. Additionally, the company launched the “Zhong Min Bao” series, designed to support user groups faced with various risks, thus broadening the horizon of inclusive health protection.
Digital Lifestyle Ecosystem Expansion
The Digital Lifestyle ecosystem reported a GWP of RMB6,209 million, with innovative contributions of RMB2,490 million, highlighting a remarkable growth rate. ZhongAn continues to dominate the pet insurance sector, delivering significant value and serving millions of pet owners. By integrating NFC technology and launching digital assets such as the “NFT Digital Pet ID,” ZhongAn is setting a precedent in pet insurance and care, ensuring a seamless purchasing experience.
Success in the Automotive Sector
In the automotive insurance landscape, ZhongAn registered a GWP of RMB1,478 million, translating to a notable increase of 34.2% year-on-year. The company has successfully established capabilities to manage compulsory traffic accident liability in various regions, facilitating tailored products for owners of new energy vehicles (NEVs), which are now a rapidly growing segment in the market.
ZA Bank's Remarkable Growth
ZA Bank, part of ZhongAn's joint venture, has quickly established itself as a leading digital bank in the market. Notably, the bank achieved net revenue of approximately HKD457 million while transitioning to profitability with a net profit of HKD49 million. By offering a broad range of financial services through its digital platform, ZA Bank is positioned to dominate the financial service market in the region.
Commitment to Innovation and Customer-Centric Services
ZhongAn has adopted a dual-engine strategy of “Insurance + Technology,” focusing on understanding and responding to market demands promptly. The integration of AI into their services has made operations more personal and user-friendly. Committed to enhancing customer experiences and creating sustainable value, ZhongAn continues to pave the way for innovation in the insurance sector while prioritizing technology as a core driver.
About ZhongAn Online P&C Insurance Co Ltd
As an internet-based InsurTech pioneer in China, ZhongAn is redefining the insurance landscape through technology and innovative business models. Comprised of dual engines of “Insurance + Technology,” ZhongAn continuously enhances its offerings to meet the dynamic needs for protection among consumers, contributing significant value and redefining the industry’s benchmarks.
Frequently Asked Questions
What were the key highlights of ZhongAn Online's 2025 interim results?
The company reported substantial improvements in underwriting profit, net profits soaring over eleven times, and a decrease in the underwriting combined ratio.
How has ZhongAn utilized AI in its operations?
ZhongAn has developed the AI platform “Lingxi”, enhancing efficiency across its business operations and offering improved customer-centric services.
What is the GWP from ZhongAn's health ecosystem?
The health ecosystem achieved GWP of RMB6,275 million, marking a year-on-year growth of 38.3%.
How is ZhongAn performing in the pet insurance sector?
The company led the pet insurance market with GWP of RMB563 million, demonstrating significant growth and engagement with over 7 million pet owners.
What are the future plans for ZhongAn and ZA Bank?
ZhongAn intends to continue integrating technology in its services, while ZA Bank aims to expand its product offerings further and enhance user convenience.
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