Zócalo Health Enhances Access to Vital Health Services

Transforming Healthcare Access for Medi-Cal Members

Company addresses critical gap between housing insecurity and patient health

Zócalo Health, a community-focused primary care provider committed to serving underserved and underrepresented patients, proudly announces its new role as a CalAIM Community Supports Provider. This advancement allows Zócalo Health to offer much-needed housing support services to Medi-Cal members throughout California. By incorporating housing assistance into its existing programs, including Enhanced Care Management (ECM) and Community Health Worker (CHW) initiatives, Zócalo Health is paving the way for comprehensive, wraparound care essential for achieving improved health outcomes.

Understanding the Link Between Housing and Health

Research has consistently shown a direct correlation between housing instability and health disparities. Individuals facing housing insecurity often battle chronic conditions, mental health issues, and an increased number of emergency visits. Recognizing these challenges, the California Department of Health Care Services (DHCS) has initiated CalAIM's Community Supports program, enabling Medi-Cal Managed Care Plans (MCPs) to include housing-related support as a covered service. Zócalo Health has embraced this opportunity to broaden its service offerings and provide essential assistance.

Innovative Housing Support Services

“At Zócalo Health, we understand that housing is a fundamental aspect of healthcare,” shared Erik Cardenas, CEO of Zócalo Health. “Our members often find themselves navigating disconnected systems when they require both medical assistance and housing support. By incorporating housing services into our care model, we can offer a smooth experience, ensuring our members receive the help they need without barriers. This approach represents the future of whole-person care.”

A Comprehensive Approach to Care

The Community Supports Program by Zócalo Health is strategically designed to assist members in obtaining and maintaining stable housing, ultimately reducing preventable hospitalizations and enhancing their quality of life. The range of services offered includes:

• Housing Transition and Navigation Services: Members receive personalized support in finding and securing housing, including assistance with applications and move-in coordination.
• Financial Assistance for Housing Deposits: Provides members with financial help for security deposits, first and last month's rent, utility deposits, and essential household items.
• Housing Tenancy Support: Offers assistance in maintaining stable housing through education on lease agreements, life skills coaching, and mediation between landlords and tenants.
• Day Habilitation Programs: Community-based initiatives aimed at helping members develop essential life skills, foster social connections, and enhance overall well-being through support and workshops.

Empowering Communities Through Collaboration

Zócalo Health's role as a trusted Community Supports provider enables efficient implementation of CalAIM initiatives while ensuring compliance with state objectives, promoting health equity, and realizing cost savings. The organization’s holistic philosophy not only combines housing support with traditional medical care but also empowers members to develop crucial life skills, connect with social resources, and achieve greater independence, resulting in healthier individuals and stronger communities.

Partnerships for Better Outcomes

With a reputation for effectively engaging difficult-to-reach populations and delivering measurable results, Zócalo Health stands as a preferred collaborator for health plans and community organizations across California. If health plans are seeking a reliable partner for high-quality Community Supports services that drive significant health improvements and cost reductions, Zócalo Health is ready to engage.

About Zócalo Health

Zócalo Health is a Medi-Cal credentialed primary care and CalAIM provider dedicated to enhancing healthcare access for underserved communities. The organization employs an innovative virtual-first model that pairs primary care providers with local community health workers, enabling a holistic and culturally responsive approach to care. By integrating Enhanced Care Management, Community Supports, and primary and urgent care services, Zócalo Health meets its members’ diverse needs head-on, believing firmly that healthcare should be accessible, equitable, and community-tailored. Its services are available to counties throughout California, highlighting the organization's commitment to fostering health improvements at every level.

Frequently Asked Questions

What is the primary mission of Zócalo Health?

Zócalo Health aims to improve healthcare access and outcomes for underserved communities through culturally relevant and integrated services.

How does Zócalo Health support housing needs?

Zócalo Health offers a comprehensive Community Supports Program, providing services like housing transition assistance, financial aid for deposits, and tenancy support.

Why is housing considered a part of healthcare?

Housing stability directly influences health outcomes, as individuals without stable housing face higher risks of chronic conditions and other health challenges.

Who can benefit from Zócalo Health’s services?

Medi-Cal members in California who require both medical and housing support can benefit from Zócalo Health’s holistic services.

What kind of programs does Zócalo Health provide?

Zócalo Health provides a range of services including Enhanced Care Management, Community Supports, and direct primary care services to support its members comprehensively.

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