Zadarma Expands Its European Presence
Zadarma, a leading European cloud communications provider, is thrilled to announce that it has acquired Megacall, a VoIP provider from Spain. This strategic acquisition represents a significant milestone as it is Zadarma's second acquisition following the earlier purchase of a US VoIP provider.
Enhancing Customer Experience
This acquisition plays a crucial role in strengthening Zadarma's presence in Europe while introducing innovative tools and services that benefit Megacall's customers. The transition has been managed smoothly to ensure uninterrupted service for current Megacall users during the integration process.
New Features for Megacall Customers
As a result of this acquisition, Megacall customers will soon enjoy a variety of enhanced services through an updated website and valuable new features. Among these features are:
Advanced Business Solutions
1. Speech Analytics and AI Tools: These tools provide critical insights aimed at optimizing business communication.
2. Virtual Phone Numbers: Available in over 110 countries, allowing businesses to establish a local presence anywhere.
3. Cloud PBX: A user-friendly phone system designed for businesses.
4. Built-in CRM features: Including call tracking and comprehensive reporting for better customer relationship management.
5. Extended API Support: Seamless integration with popular CRM and AI systems like RetellAI, Vapi, and HubSpot.
6. 24/7 Customer Support: Dedicated support available to assist customers around the clock.
Turnkey Solutions for Every Need
Megacall distinguishes itself by offering turnkey solutions, delivering fully customized setups tailored to meet the distinct needs of its clients. This approach complements Zadarma's flexible, self-service options, creating a comprehensive ecosystem for users.
About Zadarma and Megacall
Zadarma, established in 2006, operates globally with offices located in Bulgaria, the UK, Poland, and Spain. The company boasts six data centers distributed across three continents, supporting a wide range of cloud communication tools. These tools include virtual phone numbers in over 110 countries, a robust global calling service, cloud-based PBX systems, and various CRM solutions, all bolstered by a multilingual customer support team available around the clock.
Meanwhile, Megacall, founded in 2008, specializes in VoIP services aimed at small to medium businesses, enterprises, and nonprofit organizations. Over its 15-year journey, Megacall has focused on delivering digital communication solutions while maintaining a strong commitment to customer satisfaction and community involvement, collaborating with organizations such as Aldeas Infantiles and the José Carreras Foundation.
Zadarma and Megacall continue to pursue innovation and excellence, ensuring their offerings evolve alongside the needs of businesses across Europe and beyond.
Frequently Asked Questions
What does the acquisition of Megacall mean for Zadarma?
The acquisition allows Zadarma to enhance its service offerings and expand its presence in Europe, benefiting customers with new tools and features.
What new services will Megacall customers receive?
Megacall customers can expect improved features such as cloud PBX, advanced analytics, virtual phone numbers, and round-the-clock customer support.
How does this acquisition affect existing Megacall customers?
Existing Megacall customers will experience a smooth transition with no interruptions to their services while gaining access to enhanced features.
What is Zadarma’s global reach?
Zadarma operates with offices in multiple countries and has established a network of data centers across three continents, showcasing its global reach.
How long has Megacall been in operation?
Megacall has been providing VoIP services since its founding in 2008, catering to small and medium businesses, enterprises, and nonprofit organizations.
