GO Expands Investment in KALIX Solutions by Elisa Polystar
GO, a prominent provider of quad-play services, has announced a significant increase in its investment in Elisa Polystar's innovative network monitoring and analytics solutions. This strategic move aims to enhance network quality and improve customer experience through advanced real-time analytics.
Significance of the KALIX Solution
The KALIX platform previously provided valuable insights via the OSIX monitoring system. With this new investment, GO is committing to further improve its service offerings by incorporating the Network Analytics portal alongside existing tools. This portal enables teams throughout the organization to access critical performance insights, empowering a wider range of stakeholders to leverage these insights for performance enhancement.
Unlocking Real-Time Insights
KALIX’s ability to offer a unified 360-degree view of the network's performance is facilitated by advanced AI technologies. This capability accelerates the identification and resolution of problems, allowing issues to be addressed before they impact customer satisfaction. With the introduction of the Network Analytics portal, employees from various departments can engage with performance metrics, which helps broaden the accessibility of essential information within the organization.
Quotes from Company Leaders
Geoffrey Cauchi, Senior Manager - Networks at GO, expressed the positive impact of KALIX: "The insights that KALIX provides have been invaluable for our decision-making process. By extending the scope of analytics across the organization, we can ensure a seamless experience for our customers across all services."
Response from Elisa Polystar
Thomas Nilsson, Chief Product Officer at Elisa Polystar, added, "We are thrilled that GO has deepened its engagement with our analytics solutions. We are dedicated to helping them craft superior service experiences for their customers through real-time actionable insights."
Continued Commitment to Network Development
The implementation of the Network Analytics portal is aligned with GO's ongoing investments aimed at bolstering network capabilities, particularly in expanding 5G coverage and service enhancement. The investment also coincides with an extension of the OSIX monitoring contract for an additional five years, which supports over 400 protocols and interfaces for robust service management.
About Elisa Polystar
Elisa Polystar is a global leader in AI-driven solutions for communications service providers, aiding them in developing self-driving networks. With a diverse portfolio in data management, network analytics, and automation, Elisa Polystar is dedicated to transforming CSP networks for operational excellence.
About GO
As Malta's premier communications services provider, GO continuously strives to foster a digital Malta where everyone can thrive. The company, recognized as the first quad-play provider, serves over 500,000 customers with mobile, internet, fixed line, and TV services. Their commitment to enhancing service offerings is supported by substantial investments in fiber infrastructure and connectivity, thus ensuring a high-quality experience for their customers.
Frequently Asked Questions
What recent investment has GO made in Elisa Polystar?
GO has expanded its investment in KALIX solutions from Elisa Polystar, adding the Network Analytics portal to its existing analytics systems.
How does KALIX enhance customer experience?
KALIX delivers real-time analytics that help identify issues proactively, thereby enhancing network quality and overall customer experience.
What is the purpose of the Network Analytics portal?
The Network Analytics portal allows a broader range of employees to access performance metrics, facilitating improved decision-making across the organization.
What is GO's main goal with these investments?
GO's primary goal is to enhance network performance and customer experience, especially in the implementation of 5G services.
How long has GO extended its contract for OSIX monitoring?
GO has renewed its OSIX monitoring contract for an additional five years to continue leveraging advanced network management capabilities.
