Woodgrain Chooses Paradigm Omni for Enhanced Efficiency
Woodgrain Implements Paradigm Omni as Their CPQ Solution
Woodgrain has made a strategic choice to adopt Paradigm Omni as its enterprise-wide configuration, pricing, and quoting solution tailored for the door and window sector. By selecting this platform, Woodgrain is committed to enhancing their operations and improving customer interactions.
Transforming Customer Experience
Todd Dame, the incoming CEO of Woodgrain, emphasized the importance of this partnership, stating, "The expanded partnership with Paradigm supports our commitment to being easy to do business with. This strategic investment will unify the sales experience across Woodgrain, leveraging Paradigm's industry-leading platform and delivering a seamless customer journey." This move signifies Woodgrain's focus on optimizing their customer service and sales growth.
The Power of Paradigm Omni
Paradigm Omni CPQ is designed to meet the specific needs of the millwork industry. Eric Halbur, CIO of Woodgrain, shared insights on how the platform aids in empowering their sales processes. "This platform facilitates configuration, pricing, and quoting across different sales channels, including online, in-home, and dealer networks. This agreement is an essential part of our customer channel technology strategy, ensuring we provide an exceptional customer experience," he noted.
Transitioning to a New Era
Under the new long-term agreement with Paradigm, Woodgrain is set to transition from outdated legacy systems to a modern, purpose-built platform that streamlines operations. This transition will specifically benefit the Woodgrain Distribution Division, which will greatly enhance its efficiency. The Doors Division and Windsor Windows & Doors will also upgrade to the Paradigm Omni platform, consolidating their systems and creating a more harmonious operational environment.
A Legacy of Quality
As a family-owned business, Woodgrain prides itself on its long-standing reputation as a leader in the millwork and building products industry. With over 60 manufacturing and warehouse facilities operating across North America and South America, Woodgrain has built a tradition of quality craftsmanship over more than 70 years. They specialize in producing moulding, doors, windows, and lumber while also acting as a premier distributor of specialized building products.
Embracing Innovation with Paradigm
Paradigm, founded in 1999, serves a vast clientele and has established the largest technology platform for manufacturers in the window and door sector. Paradigm Omni stands out with its cloud-hosted, web-based capabilities, simplifying the process of configuring and quoting products. The user-friendly interface allows sales professionals and dealers to generate accurate quotes quickly, reducing complexity and enhancing convenience.
Looking Forward
With this collaboration, Woodgrain and Paradigm are well-positioned to redefine the customer experience in the building products arena. The innovative technologies of Paradigm will empower Woodgrain to enhance operational efficiency and drive sales growth, ensuring they remain competitive in the ever-evolving market.
Frequently Asked Questions
1. What is the purpose of Woodgrain adopting Paradigm Omni?
Woodgrain selected Paradigm Omni to enhance efficiency in configuration, pricing, and quoting for their door and window business.
2. Who are the key people involved in this partnership?
The partnership features significant contributions from Todd Dame, the incoming CEO of Woodgrain, and Eric Halbur, the CIO of Woodgrain.
3. What benefits does Paradigm Omni offer Woodgrain?
Paradigm Omni streamlines operations, improves customer interaction, and unifies the sales experience across different channels.
4. How long has Woodgrain been in the building products industry?
Woodgrain has been a leader in the industry for over 70 years, recognized for its quality and craftsmanship.
5. What does Paradigm focus on in their solutions?
Paradigm focuses on providing innovative technology solutions for window and door manufacturers, emphasizing ease of use and functionality.
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