Wabash Partners with Decisiv to Enhance Service Management
Wabash and Decisiv Forge a New Partnership
Wabash, a leading provider of innovative supply chain solutions, has formed a strategic partnership with Decisiv to enhance service management capabilities within its dealer network. This collaboration aims to streamline service event management and improve uptime for Wabash customers.
Decisiv's Impact on Service Management
The partnership utilizes Decisiv's Service Relationship Management (SRM) technology, which is designed to accelerate service operations for Wabash dealers. Cory O'Brien, Vice President of Digital Enablement at Wabash, emphasized that this partnership is about leveraging technology to foster growth and efficiency within the dealer network.
Enhancing Dealer Operations
According to O'Brien, Decisiv’s extensive experience with Dealer Management Systems (DMS) is a significant advantage. This established integration allows Wabash dealers to quickly send SRM data to their DMS, reducing onboarding time and expanding operational capabilities. Wabash dealers can utilize this technology without being restricted to a single vendor, thereby offering them more flexibility.
Improving Service Efficiency
Wabash selected Decisiv for this project due to its reputation for enhancing service operations within large commercial vehicle networks. The collaboration will facilitate better tracking and scheduling of preventive maintenance, ensuring that dealers can communicate efficiently across the service network. This capability is essential for maintaining high uptime levels for customers.
Real-Life Example of Increased Efficiency
Peak Trailer Group, a recognized Wabash dealer, has implemented Decisiv's SRM since early 2024 and has already seen benefits. With their integration into the Decisiv platform, the group established Standard Operating Procedures (SOPs) that significantly reduced wasted time.
Immediate Results from the Partnership
General Manager Doug Fox shared that the wait times for parts have drastically decreased. Technicians used to wait over six hours for parts, but now, the required components are pre-loaded based on initial diagnostics, allowing work to begin instantly. This change has led to a remarkable increase in shop efficiency and profit margins.
Wabash's Commitment to Innovation
The innovative approach taken by Wabash in partnership with Decisiv not only enhances service delivery but also significantly contributes to reducing downtime. Wabash is not just focused on present growth; they are also paving the way for future service enhancements, such as integrating parts ordering into the Decisiv SRM system.
Acknowledgments from Leadership
Decisiv's CEO, Dick Hyatt, expressed strong support for the collaboration, stating that the partnership will enhance service capabilities across Wabash's dealer network, ultimately leading to better customer experiences. Such growth in efficiency and service quality is a win-win for all parties involved.
About Wabash
At its core, Wabash is committed to changing how goods move across the world. By combining innovative technology solutions with a network of partners, Wabash enhances operations across transportation and logistics sectors. This enables their clients to drive productivity and meet the challenges of modern supply chains head-on. Their extensive range of products includes trailers and structures designed for diverse transport needs.
About Decisiv, Inc.
Headquartered in Virginia, Decisiv has established itself as a leader in service management for the commercial vehicle industry. With its SRM platform supporting thousands of service locations, Decisiv drives improvement in asset utilization and service efficiency. Their extensive ecosystem connects dealers, service providers, and fleet operators, ensuring collaborative data sharing that enhances maintenance management across the board.
Frequently Asked Questions
What is the purpose of Wabash partnering with Decisiv?
The partnership aims to enhance service management and increase efficiency across Wabash’s dealer network.
How does Decisiv's technology benefit Wabash dealers?
Decisiv’s platform simplifies service event management, allowing dealers to reduce redundancies and improve communication.
What improvements have been observed since the partnership?
Dealers reported improvements in shop efficiency and reduced wait times for parts, leading to increased profitability.
Will this partnership introduce new features for Wabash customers?
Yes, future integrations, such as parts ordering, are planned to further streamline service processes.
What overall impact can Wabash anticipate from this collaboration?
The partnership is expected to enhance service quality, reduce downtime, and improve customer satisfaction significantly.
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