Verint Earns Recognition as a Top Vendor in CRM Awards
Verint Honored as a Leading Vendor in CRM Awards
Verint (NASDAQ: VRNT), widely recognized as The CX Automation Company™, has made its mark by being acknowledged as a category leader in the prestigious 2024 CRM Industry Leader Awards. This esteemed recognition is indicative of the company's unwavering commitment to enhancing customer experience and driving innovation across various sectors.
Outstanding Achievements in Multiple Categories
Verint received accolades in four significant categories: Contact Center Infrastructure, Contact Center Interaction Analytics, Customer Experience Suite, and Workforce Engagement Management. This noteworthy accomplishment showcases Verint's comprehensive range of solutions designed to optimize customer engagement and operational efficiency.
Contact Center Infrastructure Recognition
The CRM Industry Leader Awards touts Verint for its extensive investment in contact center platforms over the years. The company has devoted significant resources to automation, demonstrating a keen focus on enhancing customer service capabilities. Rebecca Wettemann, founder and CEO of Valoir, emphasized how Verint’s innovative customer service bots empower users to intelligently automate tasks and interactions, resulting in lowered costs and improved experiences for both customers and agents.
Innovative Interaction Analytics
Verint stands out in the realm of Contact Center Interaction Analytics, endorsed for its robust solutions powered by its proprietary Verint Da Vinci™ generative AI technology. Donna Fluss, president of DMG Consulting, pointed out that this technology has facilitated the creation of several purpose-built bots, enhancing data analysis through an AI-driven voice reader capable of delivering audible text-to-speech output. This innovation allows customers to gain invaluable insights into interaction data, surveys, and workforce performance, ultimately improving outcomes and efficiency.
Excellence in Customer Experience Suite
Verint’s Customer Experience Suite establishes the company’s position in the competitive landscape of CX automation. Fluss noted that the company's strength lies in its advanced offerings, which include workforce engagement capabilities, AI-driven analytics, knowledge management tools, and an array of prebuilt automations. These features work collectively to provide comprehensive solutions within the customer engagement domain.
Pioneering Workforce Engagement Management
In the Workforce Engagement Management (WEM) sector, Verint continues to shine with its commitment to enhancing workforce optimization. Wettemann highlighted the powerful capabilities the company provides, including advanced tools aimed at improving agent engagement while ensuring scheduling efficiencies through the TimeFlex Bot, an AI-driven solution.
Testimonials from Verint Leadership
“Being recognized in four categories by experts at CRM Magazine is a true honor,” expressed Jasen Williams, Verint’s global vice president of Corporate Marketing. “Our open platform was meticulously designed to deliver measurable AI business outcomes by enhancing agent productivity and elevating the customer experience. This acknowledgment reinforces that our solutions, including our innovative bots, successfully augment the human workforce while driving ROI for contact centers across the board.”
About Verint
Verint (NASDAQ: VRNT) is a leader in customer experience (CX) automation, supported by a strong reputation among some of the world's most iconic brands, including more than 80 of the Fortune 100 companies. The Verint Open Platform, along with a suite of AI-powered bots, empowers businesses to achieve tangible AI business outcomes swiftly across their enterprises.
Moreover, Verint takes pride in its recognition as a Certified Great Place To Work. For those interested in learning more about the company's commitment to customer engagement and innovation, more details can be found on Verint.com.
Frequently Asked Questions
What recognition did Verint recently achieve?
Verint was honored as a category leader in the 2024 CRM Industry Leader Awards, noted for its excellence in multiple areas.
Which categories did Verint excel in?
The company stood out in Contact Center Infrastructure, Contact Center Interaction Analytics, Customer Experience Suite, and Workforce Engagement Management.
What technology underpins Verint's solutions?
Verint utilizes its proprietary Verint Da Vinci™ generative AI technology to enhance its service offerings, particularly in analytics and automation.
How does Verint support customer service enhancement?
Verint's bots automate tasks and interactions, improving efficiency and customer satisfaction while reducing operational costs.
Where can I find more information about Verint?
For more details on Verint's offerings and innovations, you can visit Verint.com.
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