Veeva Introduces Innovative Generative AI for Vault CRM

Veeva Systems Unveils Exciting AI Features for Vault CRM

Veeva Systems (NYSE: VEEV) has made great strides in advancing the capabilities of its Vault CRM platform by introducing innovative features like Vault CRM Bot and Vault CRM Voice Control. These enhancements are designed to leverage the power of generative AI, providing users with remarkable assistance that aims to revolutionize how life sciences professionals engage with their clientele.

Introduction of CRM Bot and Voice Control

The new Vault CRM Bot and Voice Control are poised to change the landscape of customer relationship management. These features offer an exciting integration of AI technology, showcasing a commitment to increasing efficiency and effectiveness in field operations. Users can expect improved productivity through AI-driven insights, helping them stay informed and prepared for various customer interactions.

How CRM Bot Works

At the core of this innovation, CRM Bot integrates a large language model (LLM) directly into the Vault CRM system. This integration facilitates a range of context-specific tasks, including pre-call planning, suggested actions tailored to various scenarios, and recommended learning resources. The potential for this feature is significant, with its launch scheduled for late 2025, and it will be part of the Vault CRM offering at no additional charge.

Voice Control Functionality

Voice Control is another game-changing addition, enabling users to interact with Vault CRM via natural language commands. By utilizing Apple Intelligence, this feature allows for hands-free operation, ensuring that field representatives can engage more effectively without being tethered to their devices. This feature also aims for a late 2025 rollout and will be offered at no extra cost, providing great value to users.

Supporting AI Adoption in Life Sciences

Veeva Systems continuously strives to incorporate AI into their products, reinforcing their dedication to transforming the life sciences sector. Together with the Vault Direct Data API, which allows seamless access to crucial data, Veeva is creating an ecosystem where AI can thrive and be beneficial to users. Additionally, the newly launched Veeva AI Partner Program is designed to empower customers and partners to develop AI applications that integrate seamlessly with Vault applications.

Impact on Productivity and Business Efficiency

According to Arno Sosna, the general manager of CRM products at Veeva, these advancements will significantly enhance the capabilities of sales representatives by providing them with the tools needed for a more productive workflow. The introduction of these generative AI features is part of Veeva's larger vision to facilitate smoother implementation of advanced technologies while ensuring clear, impactful use cases.

Learning More About Innovations

For those interested in discovering more about these exciting innovations, Veeva Systems will present details on the Vault CRM Product Roadmap in a session replay available through Veeva Connect. This resource is expected to provide additional insights into the upcoming features, ensuring customers are well-informed about enhancements to the Vault CRM.

About Veeva Systems

As a leading provider of cloud software tailored for the life sciences industry, Veeva is dedicated to fostering innovation and ensuring the success of its clients, which include more than 1,000 companies ranging from major biopharmaceutical entities to emerging biotech firms. Veeva operates as a Public Benefit Corporation, demonstrating a commitment to balancing stakeholder interests, including those of customers, employees, and shareholders.

Frequently Asked Questions

What new features has Veeva introduced in Vault CRM?

Veeva has introduced Vault CRM Bot and Vault CRM Voice Control, which utilize generative AI to enhance user productivity and efficiency.

When will these AI features be available?

The planned availability for both the Vault CRM Bot and Voice Control is set for late 2025, and they will be included at no extra charge for users.

How does the CRM Bot improve user experience?

The CRM Bot provides personalized assistance by enabling pre-call planning, offering suggested actions, and recommending relevant content, thereby enhancing user engagement.

What is the role of Voice Control in Vault CRM?

Voice Control allows users to operate Vault CRM through spoken commands, making it more accessible and user-friendly, especially during field operations.

How can customers learn more about Veeva's innovations?

Customers can access the Vault CRM Product Roadmap session replay on Veeva Connect to gather insights about the latest advancements in Vault CRM.

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