Valet Living Elevates Matt Graves to President and COO Role

Matt Graves Takes on New Leadership Role at Valet Living

In an exciting development for Valet Living, the premier residential amenities provider for the multifamily housing sector, Matt Graves has been appointed as President and Chief Operating Officer. This strategic move reflects the company's commitment to enhancing its operational effectiveness and growth trajectory.

Strengthening Leadership for Future Success

Graves, who has held the role of COO since 2022, is stepping into this newly established position to better support Valet Living’s expanding vision and strategic direction. His promotion is expected to streamline the company's day-to-day operations and drive overall performance within the core business.

Shawn Handrahan, the President and CEO of Valet Living Group, retains his leadership position, allowing him to concentrate on long-term strategic objectives. Handrahan recognized Graves' capabilities by stating, "With Matt's proven track record of successfully leading the organization through transformational change, he is well positioned to excel in this critical role." This teamwork exemplifies how leadership roles can adapt to nurture both growth and efficiency.

Contributions to Valet Living

Matt Graves has been an integral part of Valet Living's journey since joining the company in 2018. Initially, he served as Regional Vice President, where he championed customer-centric initiatives across various disciplines. His notable efforts include the successful launch and integration of Valet Living Home—a tech-enabled service designed to enhance the offerings for clients.

Under his leadership as COO, the company has entered a transformative phase focused on amplifying product offerings and improving customer experiences. This includes not only enhancing client satisfaction but also optimizing field operations for increased efficiency. His collaborative approach has fostered a unified team dedicated to delivering top-notch service throughout the organization.

A Vision for the Future

Graves is enthusiastic about his new role, expressing that Valet Living's commitment to innovation and growth is central to its success story. He stated, "I am eager to build on that legacy in this new capacity, working collaboratively on solutions that will shape a bright future for our industry and associates." This forward-thinking mindset hints at exciting developments on the horizon for both the company and the multifamily housing sector.

Industry Background and Expertise

Before his tenure at Valet Living, Graves amassed considerable experience in various consulting and director roles within the automotive and service industries. His focus on new service implementation, regional operations leadership, acquisition integration, and process improvement has equipped him with a distinctive skill set that enhances his effectiveness at Valet Living.

Graves' academic background includes a bachelor's degree in supply chain management from the Haslam College of Business at the University of Tennessee, a foundation that supports his strategic approach to operations management.

About Valet Living

Valet Living has been a stalwart provider of amenity services within the multifamily housing industry for nearly thirty years. The company is committed to increasing community asset value while reducing the workload of on-site staff, thereby enriching the resident living experience. With a workforce of over 8,000 dedicated associates, Valet Living manages services for more than 2 million apartment homes across the nation. Strategic support from private equity partners, including GI Partners, further underlines its growth potential in the market.

Contact Information

For inquiries, reach out to:

Lisa Taylor

Email: Lisa@OspreyNest.me

Phone: 703-725-3465

Frequently Asked Questions

What is Matt Graves' new position at Valet Living?

Matt Graves has been appointed as the President and Chief Operating Officer of Valet Living.

What was Graves' role prior to this appointment?

Before becoming President, he served as the Chief Operating Officer since 2022.

When did Matt Graves join Valet Living?

Matt Graves joined Valet Living in 2018 as Regional Vice President.

How many apartment homes does Valet Living serve?

Valet Living services over 2 million apartment homes nationwide.

What industry is Valet Living associated with?

Valet Living operates within the multifamily housing industry, providing residential amenities.

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