Valcour Cloud™ CAD/RMS: A Transformational Public Safety Solution
Valcour Cloud™ Recognized as Leading Public Safety Solution
A recent accolade highlights Valcour Cloud™ as the pioneering statewide cloud-native Computer-Aided Dispatch and Records Management System (CAD/RMS) Software as a Service (SaaS) implementation. This award symbolizes the importance of an innovative platform that addresses the needs of public safety agencies facing outdated technologies.
Significance of the Award
CrossWind Technologies, Inc. (CTI), a prominent developer of secure, cloud-native SaaS solutions for the public safety sector, proudly announces that their flagship product, Valcour Cloud™, has earned the prestigious title of Public Safety Solution of the Year. This recognition by GovCIO Outlook stresses the platform's effectiveness and reliability, especially for agencies tasked with replacing aging CAD/RMS systems.
Multi-Jurisdictional Performance
The Valcour Cloud™ has demonstrated exceptional performance across various jurisdictions, maintaining functionality during routine operations and emergencies alike. Notably, during a once-in-a-lifetime flood event, its capabilities were put to the test as public safety agencies in Vermont faced unexpected challenges. The response showcased the platform's resilience and its ability to connect communities even amid crises.
Lessons from Emergencies
Every public safety agency recognizes that disaster preparedness usually revolves around likely threats while rare occurrences, such as the recent flood, often go unplanned. As resources for disaster management are never limitless, agencies must prioritize and ensure readiness for unexpected challenges. The 2023 Vermont flood starkly illustrated the necessity for robust, cloud-native technology to maintain operations during critical incidents.
Operational Effectiveness
In preparation for emergencies, mutual aid agreements were a cornerstone for the Barre City Police Department and the Montpelier Police Department. Each department successfully utilized Valcour Cloud™ for law enforcement and emergency dispatch services. The platform allowed seamless transition and operation continuity during the flooding, ensuring 9-1-1 services remained uninterrupted.
Chris Knudsen, CEO of CrossWind Technologies, remarked, "Traditional on-premise solutions cannot offer the required flexibility and resilience that modern public safety demands. Valcour Cloud™ ensures that agencies can quickly adapt and scale their operations to tackle everything from staffing issues to major incidents."
Real-World Impact and Performance
During the flood situation, the Barre City Police Department's dispatch center was rendered inoperable. However, within a matter of minutes, operations were smoothly transitioned to the Montpelier Police Department's dispatch center, which served over 40 agencies in total. Deputy Chief Larry Eastman underscored the system's capability, stating, "We continued responding to calls for service without a single delay."
Similarly, as Montpelier's dispatch faced flooding, both police departments managed to relocate and resumed operations without flaws. Chief Eric Nordenson proudly stated there were no missed emergency calls—a testament to the effectiveness of the Valcour platform.
Core Features for Modern Public Safety Agencies
Valcour Cloud™ was designed to tackle key requirements for contemporary public safety operations:
- Crisis Readiness: Ensuring seamless CAD/RMS failover across various agencies.
- Cross Agency Support: Facilitating real-time data sharing and resource coordination.
- Device Accessibility: Secure access from a variety of devices, ensuring broader operational reach.
- Security Measures: Incorporating CJIS-compliant software and systems, ensuring safe and secure operations.
David Wellington, CTO of CrossWind Technologies, emphasizes the importance of quick response capabilities, stating, "In times of crises, sharing a unified operational view and executing instantaneous failovers empower command staff to stay ahead of events as they unfold."
A Proven Solution
With more than 2,400 public safety professionals employing Valcour Cloud across a network of 105 law agencies, 180 fire units, and multiple emergency services, the platform underscores the success of a community-centered, cloud-based approach to public safety. It sets new benchmarks for collaboration and interoperability across the public safety landscape.
Future of Public Safety with Valcour Cloud™
With over 15 years of ongoing development and a steadfast focus on user input, the Valcour Cloud™ maintains a 0% customer attrition rate since its inception. This achievement stems from consistent improvements and a commitment to meeting agency needs as they evolve.
The establishment of Valcour in Vermont serves as a model for agencies across New England contemplating transitions from outdated systems, thereby reinforcing the solution's replication potential throughout the region.
Conclusion
Chris Knudsen aptly summarized the impact of the challenging events, stating, "The unprecedented Vermont flood fundamentally tested both Valcour's technology and its operational model. Collectively, we succeeded, and this award reflects our partnership with our clients and stakeholders."
Frequently Asked Questions
What is Valcour Cloud™?
Valcour Cloud™ is a state-of-the-art cloud-native Computer-Aided Dispatch and Records Management System designed for public safety agencies.
Why was Valcour Cloud™ awarded Public Safety Solution of the Year?
It was recognized for its innovative approach and success during emergency situations, showcasing its operational resilience.
How does Valcour Cloud™ support public safety agencies?
Valcour Cloud™ enables seamless operation and communication between agencies, especially during routine and crisis situations.
What achievements has Valcour Cloud™ accomplished?
Since its launch, Valcour Cloud™ has achieved a 0% customer attrition rate and is utilized across numerous public safety departments.
What does the future hold for Valcour Cloud™?
Valcour aims to expand its impact by providing innovative solutions that adapt to evolving public safety needs throughout New England and beyond.
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