UpdatePromise Partners with Mitchell for Enhanced Repair Solutions

UpdatePromise Partners with Mitchell for Enhanced Repair Solutions

UpdatePromise integrates its advanced Consumer Experience Management System (CEMS)™ with Mitchell ServiceLink to enhance communication and customer engagement in the collision repair process.

UpdatePromise, a pioneer in automotive and customer experience solutions, is thrilled to share the details about its newest collaboration with Mitchell, a leader in technology provision for the Property & Casualty (P&C) claims and collision repair sectors. This partnership has birthed Mitchell ServiceLink powered by UpdatePromise, an innovative tool that aims to revolutionize communication during vehicle repairs while significantly improving customer satisfaction.

Transforming Communication in Collision Repair

The exciting integration allows collision repair facilities to leverage Mitchell's platform to send automated updates regarding vehicle repair statuses directly to policyholders. This feature ensures policyholders receive timely information through their preferred communication methods, whether via email or text. The collaboration also includes a comprehensive tool for post-repair satisfaction surveys, which enables repair facilities to garner essential customer feedback and address negative experiences swiftly.

Commitment to a Better Customer Experience

"At UpdatePromise, we are dedicated to elevating the customer experience by providing tools that foster transparency and trust between collision repairers, insurers, and their customers," shared Curtis Nixon, President and CEO of UpdatePromise. "Our collaboration with Mitchell allows us to merge our best-in-class consumer experience solutions with their cutting-edge technology, ensuring a seamless, digital-first interaction throughout the repair journey.

Setting New Standards for Customer Engagement

As consumer expectations evolve, this partnership aims to redefine customer engagement standards within the automotive service sector. By combining UpdatePromise's deep expertise across various Original Equipment Manufacturers (OEMs) with Mitchell's innovative technology, Mitchell ServiceLink powered by UpdatePromise is set to transform how collision repair facilities and insurers communicate with customers.

Meeting Modern Consumer Expectations

Jack Rozint, Senior Vice President of Repair Sales at Mitchell, expressed, "Today's policyholders demand more than just a vehicle restored to its pre-accident condition; they seek real-time updates and the assurance that their feedback is acknowledged." With UpdatePromise's expertise, this collaboration provides collision facilities with the essential tools needed to fulfill these expectations and enhance customer satisfaction.

Current Deployment and Future Plans

Currently, Mitchell ServiceLink powered by UpdatePromise is undergoing field testing at select locations, and plans are underway for broader availability shortly. This phased rollout ensures that user feedback is prioritized, allowing for continual enhancement of the system before full-scale deployment.

About UpdatePromise

Founded in 2009 and headquartered in Chino, UpdatePromise is a leading SaaS company dedicated to revolutionizing consumer experience management tailored specifically for the automotive and related industries. The company's platform not only optimizes operations but also enhances communication, exemplifying its commitment to providing impactful, user-friendly solutions. UpdatePromise's relentless focus on exceeding customer expectations has positioned it as a catalyst for positive change within the automotive service landscape.

About Mitchell International

Headquartered in San Diego, Mitchell International, Inc. provides advanced technology solutions and services to the auto insurance, collision repair, disability, and workers' compensation sectors. By leveraging deep industry expertise and contemporary technologies such as artificial intelligence and cloud-based solutions, Mitchell assists clients in navigating the rapidly changing automotive environment.

Frequently Asked Questions

What is the primary purpose of the UpdatePromise and Mitchell collaboration?

The collaboration aims to enhance communication during vehicle repairs and improve overall customer satisfaction by providing real-time updates and feedback tools.

How does the new system benefit collision repair facilities?

The system allows for automated updates to policyholders about repair statuses, ensuring timely and preferred communication methods, which can improve customer engagement and satisfaction.

What features are included in Mitchel ServiceLink powered by UpdatePromise?

This includes automated vehicle repair status updates via email or text and a comprehensive post-repair satisfaction survey tool that allows repair facilities to collect and respond to customer feedback.

Where is the new service currently being tested?

The service is currently undergoing field testing at select locations, with plans for broader availability in the near future.

What commitment does UpdatePromise have towards its customers?

UpdatePromise is focused on exceeding customer expectations by delivering innovative and user-friendly solutions that foster transparency and trust within the collision repair process.

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