Understanding the Gaps in Manager-Employee Engagement
Research Highlights on Manager and Employee Engagement
The American Management Association (AMA) has unveiled its latest findings regarding the significant disconnect between managers and employees in workplaces today. This research, based on insights gathered from over 1,300 professionals globally, presents crucial revelations about how effectively managers are perceived in terms of engagement and effectiveness.
Findings on Perception Gaps
AMA's research highlights a concerning disparity between how managers view their engagement compared to how employees perceive them. Interestingly, while 59% of managers believe their engagement levels have risen in the recent past, a striking 80% of employees feel that their managers’ engagement has stagnated or even deteriorated.
Importance of Communication and Collaboration
Both parties agree that essential qualities such as communication, coaching, and collaboration rank as the most important leadership skills. However, this agreement does not reflect alignment in their effectiveness, signaling an urgent need for improvement.
Key Insights Derived from the Research
The report delves deeper into the specific findings that have emerged, providing actionable insights for organizations aiming to bridge this gap. Key findings include:
- Increasing Responsibilities: Both managers and employees pinpoint managing expanded workloads and ensuring effective collaboration as significant challenges faced in recent times.
- Priority Misalignment: While managers focus on achieving departmental goals, employees prioritize open communication, leading to a disconnect in expectations.
- Generational Perspectives: The younger generation, particularly Gen Z, emphasizes the need for collaborative environments, indicating a shift in leadership style preferences.
- Support Shortfall: There is a notable contrast in perceptions regarding support from leadership, with 83% of managers feeling adequately supported compared to only 60% of non-managers.
Strategies for Improvement
To mitigate these perception challenges, organizations are urged to strengthen their managerial capabilities in communication, coaching, and collaboration. Enhancing these skills can lead to reduced employee stress and improved trust within teams. Not only do these attributes help manage workloads more effectively, but they also foster better critical thinking and problem solving.
Implications for Future Success
As workplace expectations continue to grow, bridging the gap between managers and employees becomes increasingly vital. As emphasized by Manny Avramidis, President & CEO of AMA, the key to organizational success lies in improving the connection between managers and their teams. Fostering a culture of open communication and collaboration is essential for future competitiveness.
About the Research Paper
The comprehensive paper titled The Manager-Employee Disconnect on Engagement and Effectiveness serves as a guide for organizations looking to refine their managerial practices and enhance workplace relations. This whitepaper can be downloaded at no cost, providing valuable insights for those ready to align managerial behavior with employee expectations.
About American Management Association
For more than a century, the American Management Association has complemented professional growth with its extensive training and development programs. Through innovative learning experiences, AMA assists professionals in realizing their potential and achieving tangible business results. To learn more about their offerings, visit amanet.org.
Frequently Asked Questions
What does the research reveal about manager engagement?
The research indicates that while many managers feel their engagement is improving, a majority of employees do not share this perspective, suggesting a significant disconnect.
Which skills do managers reportedly need to improve?
Key skills that need enhancement include communication, coaching, and collaboration to better support employees and align perceptions.
How does the research address generational differences?
The findings show that Gen Z highly values collaboration, implying that organizations may need to adapt their management styles accordingly.
What are organizations urged to do based on these findings?
Organizations are encouraged to enhance managerial communication and collaboration skills to build trust and reduce employee stress.
How can one access the full research paper?
The whitepaper, The Manager-Employee Disconnect on Engagement and Effectiveness, is available for complimentary download through the AMA's website.
About The Author
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