TTEC Digital Receives Recognition from Cisco
TTEC Holdings, Inc. (NASDAQ: TTEC), a leading innovator in customer experience (CX) technology and services, has achieved a significant milestone by being recognized as the Cisco Reimagine Customer Experiences Partner of the Year for the Americas. This notable award reflects TTEC Digital's commitment to transforming customer interactions and improving service delivery across various sectors.
Collaboration with Cisco
TTEC Digital’s ongoing collaboration with Cisco plays a pivotal role in enhancing customer experiences for companies operating in industries such as banking, healthcare, insurance, and government services. John Wolf, the global Cisco lead at TTEC Digital, expressed pride in this achievement, stating that the company looks forward to strengthening its partnership with Cisco to achieve even greater success in the future.
A Strong Year of Growth
In the fiscal year 2024, TTEC Digital reported impressive growth with a remarkable 44% increase in bookings year-over-year. This growth can be attributed to several strategic initiatives, including targeted training and certifications, and a focus on expanding services within the Cisco commercial space, particularly highlighting innovative solutions such as the Webex Enterprise Contact Center.
Innovative Solutions for Enhanced Customer Experience
TTEC Digital has also rolled out groundbreaking services like WxCC Jet and InteractionSync, designed specifically to streamline operations for clients using Cisco Webex Contact Center. The introduction of these services marks a significant step towards ensuring that clients can deliver top-tier customer interactions effectively.
TTEC’s Legacy of Excellence
With over 20 years of partnership with Cisco, TTEC Digital stands out as a pioneer in cloud-based contact center solutions. Recognized as a five-time winner of Cisco's Partner of the Year award, TTEC Digital showcases a steadfast commitment to innovation and excellence in the customer experience technology domain.
Exploring More About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. is an innovator focused on developing AI-enhanced digital CX solutions. Serving both iconic and disrupting brands, TTEC provides comprehensive services that span the entire customer journey, ensuring each interaction counts. Their TTEC Digital business is particularly focused on constructing advanced omnichannel contact center solutions that leverage the latest digital technologies.
Commitment to Customer Satisfaction
TTEC takes pride in its impressive client and employee satisfaction scores globally, a testament to their long-standing dedication to excellence. As they evolve, their goal remains to seamlessly blend technology with human touch to create positive customer experiences and differentiated business outcomes. To learn more about their services, you can visit their official website.
Frequently Asked Questions
What award did TTEC Digital recently win?
TTEC Digital was awarded the Cisco Reimagine Customer Experiences Partner of the Year for the Americas.
What industries does TTEC Digital serve?
TTEC Digital provides services across various industries including banking, healthcare, insurance, and government services.
How much did TTEC Digital grow in FY24?
TTEC Digital experienced a 44% year-over-year growth in bookings during fiscal year 2024.
What innovative solutions has TTEC introduced?
TTEC has introduced services such as WxCC Jet and InteractionSync for Cisco Webex Contact Center.
How long has TTEC partnered with Cisco?
TTEC has had a partnership with Cisco that spans over 20 years, making them one of their premier partners.