TTEC Digital Honored as Genesys 2024 CX Evolution Partner
TTEC Holdings Inc. (NASDAQ: TTEC) has recently earned the distinguished title of CX Evolution Partner of the Year from Genesys, a prominent leader in experience orchestration. This acknowledgment arrives as a testament to TTEC Digital's commitment to enhancing customer experiences through innovative technology and exceptional service.
The Significance of the Award
The CX Evolution Partner of the Year Award is not just another accolade; it recognizes a partner within the Genesys ecosystem who has exhibited extraordinary capabilities in guiding clients towards cloud migration, modernizing contact center operations, and incorporating AI into service offerings. TTEC Digital's accomplishment marks the 15th time the company has been honored in a Partner of the Year category, underlining its longstanding relationship and success with Genesys.
A Remark from TTEC Leadership
Tiffany Moses Gschwendtner, the global Genesys practice lead at TTEC Digital, expressed enthusiasm about this notable recognition: "TTEC Digital is thrilled to be recognized as the CX Evolution Partner of the Year by Genesys. Our extensive partnership with Genesys has enabled us to guide numerous clients through their cloud transition. We don’t merely focus on migration; this award highlights our comprehensive CX transformation capabilities as a trusted advisor for our customers."
Proven Expertise in CX Transformation
TTEC Digital distinguishes itself with expertise that extends well beyond basic migration. The award underscores their innovative approach to reshaping customer experiences from start to finish. Whether it's modernizing contact centers or enhancing customer interaction through advanced digital platforms, TTEC Digital is committed to empowering businesses with essential tools for digital transformation.
Commitment to Client Success
With over 25 years of collaboration with Genesys, TTEC Digital houses a team of more than 300 employees dedicated to supporting Genesys clients globally. This is complemented by over 400 certifications, showcasing a profound commitment to maintaining expertise in the field. The company provides a spectrum of AI-enhanced solutions and managed services, including CRM systems, contact center modernization, workforce enablement, customer experience transformations, and data analytics.
Looking Ahead at TTEC Digital
TTEC's strategic direction illustrates a clear dedication to advancing customer experience solutions across industries. TTEC Digital’s robust capabilities in harnessing next-gen digital technologies reflect a proactive stance in the digital landscape, setting a benchmark for what businesses should expect from their customer experience partners.
To learn more about TTEC Digital's contributions and its partnership with Genesys, check out their official resources and various offerings, which showcase their unique solutions for enterprise CX challenges.
About TTEC Holdings
TTEC Holdings, Inc. (NASDAQ: TTEC) is recognized as a leading innovator in customer experience technology and services, particularly specializing in AI-enabled digital CX solutions. The firm serves both iconic and emerging brands, providing outcome-based solutions that enrich every step of the customer journey across all virtual interaction channels.
The company operates worldwide, blending technology with human touch to create exceptional customer service experiences that yield significant business results. TTEC Digital, in particular, is focused on the design and implementation of omnichannel contact center technology, CRM systems, AI, and analytics.
Frequently Asked Questions
What is the CX Evolution Partner of the Year Award?
It is an accolade given to a Genesys partner that has shown exceptional ability to assist clients in cloud migration and digital transformation.
How many times has TTEC Digital won the Partner of the Year Award?
TTEC Digital has been honored with this award 15 times, demonstrating consistent excellence and partnership with Genesys.
What services does TTEC Digital offer?
TTEC Digital provides a wide range of services, including CRM solutions, contact center modernization, AI enhancements, and customer experience transformation.
Who leads TTEC's Genesys practice?
Tiffany Moses Gschwendtner is the global lead for TTEC's Genesys practice, overseeing its strategic initiatives and customer engagements.
How long has TTEC been in business?
TTEC was founded in 1982 and has built a reputation for excellence in customer experience across various sectors.
