TTEC Celebrates Global Recognition for Employee Engagement Efforts

TTEC's Global Recognition for Workplace Culture

TTEC Holdings, Inc. (NASDAQ: TTEC) is making waves across the globe for its remarkable workplace culture. This innovative company, a leader in customer experience (CX) technology, has recently been awarded multiple prestigious workplace culture accolades. With a workforce dedicated to excellence, TTEC is showcasing how a supportive environment leads to exceptional customer experiences.

A Commitment to Employee Engagement

TTEC’s series of awards verifies a significant connection between employee engagement and the quality of customer interactions. By placing a strong emphasis on diversity, professional development, well-being, and innovation, TTEC has nurtured an environment that promotes happiness among its employees. This success story is reflective of their focus on not just meeting but exceeding the needs of their clients.

Major Awards and Achievements

TTEC’s dedication has earned them a spot in various honorific lists worldwide. Some of the key recognitions include:

• Named among the 2024 Best Companies to Work for in Asia.
• Secured gold and silver at the 2024 HR Excellence Awards – Philippines.
• Acknowledged as one of the UK's Best Workplaces 2024 across several categories including Development™, Wellbeing™, and Women™.
• Recognized in the Top 25 Inspiring Workplaces in Europe for 2024.
• Two-time gold winner at the 2024 Gulf Customer Experience Awards in Dubai.
• Honored at the global Rally® Awards for innovative talent attraction.

Leadership's Vision

“At TTEC, we've always believed that exceptional customer experiences start with engaged employees,” shares Shelly Swanback, President of TTEC. This philosophy guides their workplace initiatives, ensuring team members feel empowered, valued, and prepared to excel. Investing in their workforce ultimately equates to enhanced success for both TTEC and its partners.

The Role of AI in Enhancing Employee Experience

TTEC utilizes cutting-edge artificial intelligence solutions to enrich the employee experience through every stage of their career. From recruitment to training, TTEC employs innovative technologies like RealSkill, which provides immersive learning experiences that help employees gain proficiency rapidly. Additionally, their award-winning generative AI tool, Let Me Know, equips employees with immediate access to essential information, thereby maximizing both employee and customer satisfaction.

A Culture of Inclusivity

Laura Butler, Chief People Officer at TTEC, elaborates, “We’ve fostered a culture where hard work is paired with a passion for life, where everyone feels like they belong.” This commitment to inclusivity and open communication paves the way for continuous improvement in workplace morale and client relations.

A Holistic Approach to Company Culture

TTEC’s broad spectrum of accolades highlights their holistic strategy in nurturing a vibrant workplace culture. This approach encompasses professional development, employee well-being, effective leadership, and efficient talent attraction and retention methods. Such strategies have proven crucial in TTEC's leadership position within the rapidly evolving, AI-enhanced CX landscape.

About TTEC

TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) stands at the forefront of delivering exceptional AI-enabled digital customer experience solutions. With a commitment to enhancing every interaction along the customer journey, TTEC serves diverse clients ranging from iconic brands to innovative startups. Their enterprise solutions leverage next-gen technologies, ensuring a high standard of service delivery across all channels. Founded in 1982, TTEC boasts a dedicated workforce of approximately 54,000 employees, who collectively simplify processes while enhancing engagement to achieve excellent client results.

Frequently Asked Questions

What types of awards has TTEC recently received?

TTEC has received numerous awards, including recognitions in Asia, the Philippines, the UK, and Europe, celebrating their outstanding workplace culture.

How does TTEC enhance employee engagement?

TTEC enhances employee engagement through a combination of professional development initiatives, the use of AI technology, and a focus on diversity and inclusivity.

What technologies does TTEC use to support employees?

TTEC employs technologies like RealSkill for immersive learning and Let Me Know, a generative AI tool that provides employees with immediate information access.

Who leads TTEC's efforts in people management?

Laura Butler serves as the Chief People Officer and plays a vital role in shaping the company's inclusive culture.

How does TTEC's focus on culture affect its customer service?

A strong workplace culture at TTEC directly contributes to better customer service, as engaged employees are more likely to provide exceptional client interactions.

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