Tryg Outlines Ambitious Goals for 2027 at Capital Markets Day

Tryg Hosts a Capital Markets Day Presenting Future Goals

Today, Tryg is hosting a significant Capital Markets Day in London, unveiling its new strategy centered around enhancing technical and commercial excellence. The company is setting ambitious financial targets for the year 2027, showcasing its aspirational journey to scale new heights in its performance metrics.

New Financial Targets and a Robust Buyback Program

Tryg has introduced new financial targets aimed at achieving an insurance service result between DKK 8.0bn and 8.4bn by 2027. This target stems from a Combined ratio around 81, reflecting careful calculations based on current interest and currency rates, as well as normalized expectations regarding large claims and weather events. Furthermore, the organization aims for a return on its own funds to lie between 35-40% by 2027, primarily supported by a de-risked investment portfolio.

In a proactive move, Tryg has also announced a DKK 2bn share buyback program, which is set to begin today. Details regarding this initiative will be shared in a dedicated announcement, signifying Tryg’s commitment to enhancing shareholder value.

Driving Strategic Themes Towards Success

To effectively execute the outlined strategy, Tryg has identified three core strategic pillars: Scale & Simplicity, Technical Excellence, and Customer & Commercial Excellence. Complementing these pillars, four strategic enablers have been earmarked as essential to reaching the ambitious targets set for 2027: technology, data, people, and sustainability.

By prioritizing customer satisfaction, which has shown a compelling tie to higher retention rates, Tryg has set a target of achieving a Customer Satisfaction rating of 83 across the Group. This mission now encompasses its Swedish operations as well, marking an expansion of its customer-centric approach. Additionally, the company targets a straight-through processing rate for digitally filed claims that exceeds 55%, ensuring a smoother experience for customers.

Moreover, Tryg is committed to becoming more eco-friendly, setting a goal to reduce carbon emissions by 6% on average per claim. This aligns with their sustainability strategy, addressing carbon output in their claims handling process and in their supply chain.

Strong Solvency and Shareholder Remuneration

Tryg maintains a robust solvency position, buoyed by lowered capital demands due to the recent de-risking of its investment portfolio. The company aims to provide a total distribution of around DKK 17bn to 18bn to its shareholders, which will include an ordinary dividend of approximately DKK 15bn to 16bn from 2025 to the end of 2027, in addition to the announced DKK 2bn share buyback. This commitment translates to nearly 20% of Tryg's current market capitalization.

The solvency ratio is anticipated to hover around 195 by the end of 2024, even after considering the impact of the share buyback. Looking ahead, Tryg expects this ratio to moderate towards a more standard level, illustrating confidence in its financial health.

Leadership Insights on Future Trajectories

Johan Kirstein Brammer, Group CEO of Tryg, articulated the company’s perspective, stating, "Tryg has the size, commercial momentum, and capacity to elevate its ambitions towards 2027. We are focused on solidifying our Scandinavian presence while exploring technological advancements to enhance customer experiences. This foundation positions us to deliver exceptional service consistently.

“We are also devoted to fortifying our core insurance operations to achieve the highest insurance service result we have ever recorded, driven by our most ambitious targets for the combined ratio. This will ensure increased earnings stability and a clear, appealing dividend for our shareholders moving forward. In a rapidly evolving world, it is crucial for Tryg to stand as a durable and resilient insurance company for the benefit of our customers, stakeholders, and society as a whole.”

The insights from today's presentation can be accessed on Tryg's official website, where the Capital Markets Day is being webcast live from 10:30 to 13:30 GMT. Following the live event, the presentation will be available for later viewing.

Frequently Asked Questions

What major announcement did Tryg make during the Capital Markets Day?

Tryg announced new financial targets for 2027 and a DKK 2bn share buyback program.

What are the key financial targets set by Tryg for 2027?

The company targets an insurance service result of DKK 8.0bn to 8.4bn, with a Combined ratio around 81.

How is Tryg planning to improve customer satisfaction?

Tryg aims for a Customer Satisfaction rating of 83 and targets a straight-through processing rate of over 55% for claims.

What strategic themes did Tryg highlight for growth?

The three strategic pillars identified are Scale & Simplicity, Technical Excellence, and Customer & Commercial Excellence.

What is Tryg's approach towards sustainability?

Tryg is focusing on reducing carbon emissions by targeting a 6% reduction on average per claim in its operations.

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