Transforming Specialty Medication Adherence with Compassion

Revolutionizing Medication Adherence Through Emotional Support

In a groundbreaking approach to enhance patient engagement, Gentry Health Services has collaborated with Pleio to spearhead an innovative program aimed at improving adherence to specialty medications. This partnership is framed around a human-centric model that not only focuses on medication fulfillment but also deeply considers the emotional hurdles that patients face.

Key Outcomes from the Collaboration

After the implementation of the GoodStart™ Program, the partnership revealed impressive outcomes. Notably, there has been a remarkable increase of over 80% in total average fills of specialty medications, alongside a 65% increase in patient volume. Furthermore, patient adherence, measured through the portion of days covered, saw a notable improvement of 5%.

Gentry Health Services' Commitment to Patient Care

At the heart of Gentry Health Services is a commitment to ensuring that patients begin and maintain their prescribed specialty therapies. Katie Warmuth, PharmD, CSP, the Director of Specialty Pharmacy at Gentry, shared, "We strive to ensure that our patients embark on their treatment journeys with confidence and support. The success of the emotional support program signifies our dedication not only to medication management but also to the holistic well-being of our patients. Our team now has enhanced capacity to address each patient's needs thoroughly."

The Role of Peer Support in Patient Care

What sets Pleio’s GoodStart Program apart from conventional patient support initiatives is its focus on building relationships rather than merely offering reminders. The trained GoodStarters reach out to patients at the onset of their treatment to provide empathetic, judgment-free support. By fostering a supportive atmosphere, they equip patients with the confidence and competence needed to navigate their medication regimens successfully.

Enhancing Pharmacy Staff Effectiveness

By integrating the GoodStart Program into existing specialty pharmacy protocols, Gentry has been able to alleviate some of the pressures faced by pharmacy teams. This model not only empowers patients through comprehensive support but also allows pharmacy professionals more time to focus on meaningful consultations with patients. As a result, pharmacy teams can effectively reinforce the key actions necessary for sustained treatment success.

Building Connections for Lasting Impact

Mark Gregory, the Chief Pharmacy Officer at Pleio, reflected on the importance of human connections, stating, "Patients often deal with chronic illnesses that necessitate personalized support. Our partnership exemplifies how peer-to-patient interactions can enhance patient outcomes while complementing the efforts of pharmacy teams. Addressing the emotional and personal aspects of medication adherence is integral to a successful onboarding journey."

The Future of the Partnership

Motivated by the significant results achieved, Gentry and Pleio are eager to expand their partnership further, aiming to assist more patients across various therapeutic domains. Their shared vision is to continue breaking down barriers to adherence through continued innovation in patient support.

About Gentry Health Services

Gentry Health Services is dedicated to enhancing clinical outcomes for patients with complex health conditions. Their approach focuses on patient satisfaction and engagement, setting high standards in specialty pharmacy care. Accredited by reputable organizations, Gentry is devoted to ensuring patients receive outstanding service tailored to their needs.

About Pleio

Pleio is committed to transforming the healthcare experience by prioritizing human connection. With their GoodStart™ program, they understand that real conversations create genuine changes in patient adherence. They leverage smart technology alongside compassion to provide seamless support, reshaping the dynamic between patients and healthcare professionals to create a pathway to better health.

Frequently Asked Questions

What is the purpose of the GoodStart Program?

The GoodStart Program is designed to enhance patient adherence by providing emotional support and building a personal connection throughout the medication journey.

How much did specialty medication fills increase after the partnership?

There was an impressive increase of over 80% in total average specialty medication fills following the program's implementation.

Who leads the initiative at Gentry Health Services?

Katie Warmuth, PharmD, CSP, serves as the Director of Specialty Pharmacy at Gentry, spearheading initiatives for patient engagement and adherence.

How does peer support benefit patients?

Peer support encourages patients to overcome emotional barriers, fostering a safe environment where they can build confidence in managing their medication.

What are Gentry Health Services' goals for the future?

Gentry aims to expand its partnership with Pleio to help more patients in different therapeutic areas while continuing to improve medication adherence through innovative support systems.

About The Author

Hello, my name is Ryan Hughes. I am a financial, economics, and stock market specialist committed to assisting people in negotiating the intricacies of the financial system. Having a great deal of experience and a thorough grasp of market dynamics and economic trends, my area of expertise is converting complex financial ideas into understandable, practical knowledge. By use of my articles and blog entries, I hope to give you the information and assurance you need to make wise financial choices.

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