Transforming Hospitality: How Digitalization Boosts Efficiency

Transforming Hospitality: How Digitalization Boosts Efficiency

Mews, a leading player in the hospitality cloud sector, has made remarkable strides in enhancing productivity within the hotel industry. Recent studies reveal that hotel staff utilizing Mews technology saved an impressive total of nearly 5,000 hours in administrative tasks this past summer.

The hospitality landscape has undergone significant changes, driven by factors such as the impact of COVID-19, evolving business travel norms, new traveler profiles, and persistent staffing challenges. In response, hotels are increasingly turning to technology to automate repetitive tasks, which can lead to a smoother and more delightful guest experience.

Efficiency Gains with Mews Technology

The data from Mews highlights the growing efficiency among hotel staff. They are now performing approximately half of their administrative tasks quicker than the previous month. Notable procedures such as check-in and check-out, as well as billing, have benefited significantly from these advancements. This newfound efficiency affords staff more time to devote to their guests, leading to improved service quality.

Staff Turnover and Recruitment Challenges

This summer, the hospitality sector observed a staggering 54% staff turnover, marking a 10% increase from the previous year. Additionally, approximately 70% of hoteliers have expressed difficulties in recruiting new staff members. These challenges underscore the need for innovative solutions that not only streamline operations but also enable establishments to maintain high standards of service.

Increased Front Desk Productivity

According to an IDC White Paper, which was supported by Mews, the automation of routine tasks has resulted in a remarkable 24% boost in productivity for front desk staff. In practical terms, this translates to time savings equivalent to roughly 12 full-time employees across hotel groups. By streamlining these processes, front desk staff now have an additional 35% more time to focus on enhancing the guest experience.

Each guest benefits from approximately five minutes saved daily on administrative duties. This time can be redirected toward ensuring exceptional customer experiences, which is of paramount importance in the hospitality industry. A notable comment from a participating property emphasized, "All the repetitive tasks are now handled by Mews, allowing our employees to engage more meaningfully with our guests."

Automating Payments for Increased Efficiency

The payment processes at hotels are also undergoing a transformation thanks to Mews. Automating these processes minimizes the necessity for multiple payment providers, thereby accelerating financial management and reducing the likelihood of errors. Mews enables hotels to pre-authorize and charge credit cards prior to a guest's arrival, which not only decreases no-show rates but also contributes to a seamless check-in process for guests.

As a customer stated, "With Mews, we can easily manage pre-authorizations, which has drastically simplified our operations." This automation enhances security and optimizes the overall guest journey.

Focusing on Human Interaction

Despite technological advancements, the essence of hospitality lies in personal connections. As noted by Matt Welle, CEO of Mews, the goal is to foster a screenless environment where staff can devote the time they need to truly service their guests. As the profiles and demands of guests evolve, hospitality brands must hone their operational efficiency to deliver superior guest experiences while simultaneously driving revenue increases.

Mews has not only revolutionized the operational aspect of the hospitality sector but has also reinforced its commitment to redefining guest relations through technology. With extensive funding totaling $335 million from notable investors, Mews continues to pave the way for a modernized hospitality landscape.

About Mews

Mews is recognized as the leading platform for the new era of hospitality, empowering over 5,000 clients in more than 85 countries. The Mews Hospitality Cloud platform is adept at streamlining hotel operations, enhancing the guest experience, and promoting profitable business models. Well-known clients include Accor, Generator-Freehand, The Strawberry Group, The Social Hub, and Airelles. Mews has been acknowledged multiple times, earning titles such as Best PMS and recognized as one of the Best Places to Work in Hotel Tech.

Frequently Asked Questions

What is Mews and how does it help the hospitality industry?

Mews is a hospitality cloud platform that automates repetitive tasks, streamlining hotel operations and improving guest experiences.

How much time have Mews users saved recently?

Users have collectively saved nearly 5,000 hours in administrative tasks during the summer.

What challenges are hotels facing currently?

Hotels are experiencing high staff turnover rates and challenges in recruiting new employees.

How does Mews enhance payment processes?

It automates payment handling, allowing for pre-authorizations and reducing the risk of errors, leading to smoother transactions.

What is the mission of Mews?

Mews aims to create a technology-driven environment in hospitality that prioritizes human interactions and exceptional guest service.

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