Transforming F&B Operations: Malaya Heritage and SAGTEC Lead the Way

Author: Kelly Martin Updated: 08-15-2025 09:06 AM

Malaya Heritage Partners with SAGTEC for Digital Transformation

KUALA LUMPUR — Malaya Heritage Holding Limited, which oversees CNS Food Centre Sdn Bhd, has engaged SAGTEC Global Limited as its exclusive IT consultant. This collaboration aims to embark on an ambitious 24-month digital transformation project focusing on the food and beverage (F&B) sector.

Innovative Technologies for Operational Excellence

The partnership will introduce a range of cutting-edge technologies such as automated central kitchen systems and intelligent outlet management platforms. These innovations are set to significantly enhance operational efficiency, maintain consistent product quality, and improve the overall customer experience across various locations.

Revenue Growth and Technological Integration

This digital initiative is projected to generate around USD 3 million in revenue, emphasizing the substantial commercial and operational benefits that come from embracing technology in Malaysia’s F&B sector. SAGTEC will deliver comprehensive solutions that include system design, software development, and seamless integration across multiple outlets.

About Malaya Heritage Holding Limited

Malaya Heritage Holding Limited serves as the parent company for CNS Food Centre Sdn Bhd, committed to maintaining cultural authenticity while ensuring high-quality service. The group boasts a variety of heritage-inspired F&B brands, focusing on both quality and premium dining experiences.

Elevating Customer Experience

According to Ng Chen Lok, Director of SAGTEC, “Our mission is to future-proof Malaya Heritage’s operations with innovative, reliable, and scalable technology solutions.” The introduction of smart automation and AI-driven platforms aims to enhance operational efficiency while enriching the customer journey.

Sustainable Innovations on the Horizon

With the integration of robotics, automation, and data analytics, the program seeks to optimize workflows and minimize human error, ensuring that customers consistently enjoy high-quality experiences. Looking forward, both SAGTEC and Malaya Heritage plan to delve into sustainable food technology, predictive analytics, and enhanced customer engagement platforms to support long-term growth.

About SAGTEC Global Limited

SAGTEC Global stands as a leader in enterprise-grade POS software and digital systems across Southeast Asia's vibrant retail and service economies. Their mission is to empower businesses by providing scalable and secure technology solutions tailored for the modern era.

Contact Information

SAGTEC Global Limited Contact:
Zainab Fateema binti Mustafa
Head of Public Relations & Corporate Affairs
Telephone +6011-6217 3661
Email: info.pr@sagtec-global.com

Frequently Asked Questions

What is the focus of the partnership between Malaya Heritage and SAGTEC?

The partnership aims to drive technological transformation within Malaya Heritage's F&B operations over a 24-month period.

What technologies are being implemented in the digital transformation?

Innovative technologies such as automated central kitchen systems, intelligent outlet management solutions, and service robotics will be integrated.

How much revenue is expected from this initiative?

The digital transformation is expected to generate approximately USD 3 million in revenue.

Who is leading the technology integration?

SAGTEC Global Limited will provide end-to-end solutions including system design and software development needed for the deployment.

What does Malaya Heritage Holding Limited prioritize in its operation?

The company emphasizes cultural authenticity, high service quality, and premium dining experiences across its heritage-inspired brands.

About The Author

Hello Kelly Martin here, a financial and publicly traded company specialist committed to writing with clarity and sage advice. Having a wealth of experience and a thorough grasp of corporate dynamics and the financial environment, my main goal in writing blog posts and articles is to provide insightful analysis together with useful guidance. My objective is to arm readers with the information they need to comprehend the complexities of publicly traded companies and make wise financial decisions.

Writing for several financial blogs has let me interact with a wide range of readers, from novice investors to seasoned pros looking for fresh perspectives. My goal is to make corporate analysis and finance understandable and interesting so you may confidently negotiate the intricacies of the financial world. I appreciate you traveling with me toward success and financial literacy.

Contact Kelly Martin privately here. Or send an email with ATTN: Kelly Martin as the subject to contact@investorshangout.com.

About Investors Hangout

Investors Hangout is a leading online stock forum for financial discussion and learning, offering a wide range of free tools and resources. It draws in traders of all levels, who exchange market knowledge, investigate trading tactics, and keep an eye on industry developments in real time. Featuring financial articles, stock message boards, quotes, charts, company profiles, and live news updates. Through cooperative learning and a wealth of informational resources, it helps users from novices creating their first portfolios to experts honing their techniques. Join Investors Hangout today: https://investorshangout.com/

The content of this article is based on factual, publicly available information and does not represent legal, financial, or investment advice. Investors Hangout does not offer financial advice, and the author is not a licensed financial advisor. Consult a qualified advisor before making any financial or investment decisions based on this article. This article should not be considered advice to purchase, sell, or hold any securities or other investments. If any of the material provided here is inaccurate, please contact us for corrections.