Transforming Customer Learning: The LearnUpon and Planhat Alliance
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Transforming Customer Learning: The LearnUpon and Planhat Alliance
In a significant strategic move, LearnUpon, a prominent Learning Management System (LMS) provider, and Planhat, a comprehensive customer management platform, have joined forces. This partnership aims to enhance the landscape of customer education, facilitating better customer experiences and outcomes. The collaboration between these two pioneering companies is set to redefine how customer experience teams utilize data and education to improve onboarding, adoption, retention, and overall customer growth.
Enhancing Customer Experience Ecosystems
The Power of Integration
By working together, LearnUpon and Planhat are focused on creating a robust customer experience ecosystem. Central to their alliance is the seamless connectivity between their products. This integration will allow for efficient data exchange and the automated delivery of targeted educational content throughout all customer journey stages. Such innovative approaches are crucial in today’s competitive marketplaces.
Committed to Customer Success
Insights from Industry Leaders
Brendan Noud, the CEO and co-founder of LearnUpon, expressed enthusiasm for the partnership, stating, “LearnUpon and Planhat are two solutions that are deeply invested in elevating the customer experience.” Noud emphasized that by combining forces, they can offer invaluable visibility into the customer journey and provide exciting new tools. These tools help customers reach their objectives more effectively than ever.
Meeting Growing Demands for Customer Education
The timing of this partnership couldn't be more fitting. As various organizations increasingly prioritize customer education, the demand for effective training solutions has surged. Insights from recent studies highlight that a considerable percentage of education leaders are focusing on customer retention, making educational initiatives more vital for businesses aiming for long-term success.
Based on the latest findings, many learning leaders are viewing customer retention as a key performance indicator for successful training programs. This partnership aims to equip companies with the tools needed to navigate their educational challenges successfully and achieve significant improvements in customer satisfaction and loyalty.
Realizing Tangible Outcomes Through Education
Success Stories and Performance Metrics
Chris Regester, CCO at Planhat, noted that long-term customer management is about enabling customers to achieve their goals. “Since rolling out our education programs, we've seen that customers utilizing our Power User Certification reached 40% more of their objectives than before,” stated Regester. This collaboration with LearnUpon's renowned solutions is expected to empower Planhat users to achieve even greater results.
Innovative Products Enhancing Customer Education
This announcement follows the recent launch of LearnUpon's innovative product dedicated to customer education, LearnUpon Anywhere, and the enhancements of Planhat's next-generation CRM. These developments are set to provide a compelling offer to companies striving for excellence in customer learning and engagement throughout the entire customer lifecycle.
About LearnUpon
LearnUpon specializes in providing online learning solutions for employees, customers, and partners. Their mission is to deliver simple, learner-centric experiences coupled with results-driven support. Through their dedicated resources, they aim to transform learning into a significant contributor to performance, retention, and business growth.
About Planhat
Planhat stands at the forefront of customer relationship management. As a next-generation platform, it empowers companies to manage enduring relationships with their customers effectively. Users from various departments leverage Planhat to act on customer data and establish adaptable processes aimed at maximizing customer lifetime value. Founded with a remote-first mindset, Planhat continues innovating since its inception in 2015.
Frequently Asked Questions
What is the purpose of the LearnUpon and Planhat partnership?
The partnership aims to improve customer education and overall customer experience by integrating their platforms for better data management and educational delivery.
Who benefits from the collaboration between LearnUpon and Planhat?
Customers of both LearnUpon and Planhat will benefit as they gain access to a richer educational experience, which enhances retention and satisfaction.
What initiatives are driving the need for customer education?
Organizations recognize that effective customer education is crucial for improving retention rates and ensuring customers can successfully utilize their products or services.
What specific tools will be available through this partnership?
Users can expect a suite of new tools designed for better visibility into the customer journey, coupled with innovative educational resources tailored to their needs.
How does customer education impact business outcomes?
Investing in customer education often leads to higher retention rates and improved customer satisfaction, driving overall business performance and growth.
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