Thunder's Triumph at the Salesforce 2024 Partner Awards

Thunder's Recognition in Salesforce Partner Innovation Awards

Thunder Demonstrates Excellence within Salesforce Ecosystem

Thunder has officially been recognized for its outstanding achievements in the Salesforce ecosystem, receiving the esteemed Salesforce Partner Innovation Award in Consulting for its work in the Slack category. This accolade highlights Thunder's commitment to innovation and excellence.

Transforming Crestron Electronics' Operations

One of the primary reasons for Thunder's recent award is its successful partnership with Crestron Electronics. Thunder has enabled Crestron to transform its operational efficiency by leveraging innovative tools such as Service Cloud and Slack. This collaboration aimed at enhancing proactivity in customer service and fostering better communication between the service and product teams.

Optimizing Support Processes

Through effective use of Slack swarming techniques, Crestron is now able to address customer inquiries more swiftly and significantly reduce operating costs. This method not only enhances the team’s ability to serve clients but also improves knowledge sharing and collaboration internally.

Client Testimonials on Thunder’s Impact

The feedback from Crestron Electronics emphasizes the positive impact Thunder has had on their operations. According to Yaron Wilf, VP of Service Cloud Practice at Thunder, the drive for proactive service and improved collaboration is crucial for maximizing efficiency and boosting client satisfaction. He expressed enthusiasm for continuing to assist clients in achieving their Salesforce objectives.

Cory Stene, the Director of Technical Support at Crestron, also shared insights regarding their decision to partner with Thunder. He noted that Thunder's approach felt more like a partnership rather than a transaction, reinforcing their positive experience throughout the project lifecycle.

Influence of Salesforce Partners

The Salesforce Partner Innovation Awards serve to recognize the efforts of partners like Thunder in propelling customer success through advanced technological solutions. Steve Corfield, Salesforce's Executive VP for Global Alliances, articulated the significant role partners play in digital transformation journeys, emphasizing the pivotal role of AI, data, and CRM tools.

A Growing Salesforce Ecosystem

Studies reveal that the Salesforce ecosystem is anticipated to generate a multitude of job opportunities alongside substantial business revenue growth by 2028. Thunder’s involvement in this dynamic environment reflects its commitment to facilitating impactful customer experiences through ongoing innovation.

Commitment to Customer Success

The twelfth edition of the Partner Innovation Awards celebrates the contributions of partners across various sectors and industries. Thunder’s recognition is a testament to its dedication to guiding clients towards optimized solutions within the Salesforce framework.

Thunder's mission extends beyond service delivery as it strives to instill confidence in Salesforce users, ensuring they derive maximum value from their technological investments. The focus remains on empowering customers through strategic, tailored consulting and implementation workflows.

About Thunder

As a premier Salesforce consulting and implementation partner, Thunder is dedicated to customer success, supported by a talented team of professionals. Their approach to Salesforce services encompasses all stages, from strategy development to execution, ensuring that clients are well-equipped to navigate their Salesforce journey.

About Crestron

Crestron continues to innovate with technology encompassing diverse work environments. Their focus is on creating systems that facilitate better collaboration and communication, positioning them as leaders in the market. With a robust cloud-based management system, Crestron enhances productivity for its clientele.

Frequently Asked Questions

What is the significance of the Salesforce Partner Innovation Award?

The award recognizes outstanding contributions by partners in enhancing customer services and driving innovation within the Salesforce ecosystem.

How did Thunder assist Crestron Electronics?

Thunder helped Crestron improve operational efficiency by utilizing Service Cloud and Slack to facilitate faster case resolution and enhance team collaboration.

What technologies did Thunder implement for Crestron?

Thunder implemented solutions involving Slack and Service Cloud to drive proactive service and knowledge sharing within Crestron’s teams.

Who are notable figures mentioned in the award recognition?

Yaron Wilf from Thunder and Cory Stene from Crestron shared insights about the positive impact of their partnership on business operations.

What is Thunder's mission?

Thunder's mission is to ensure that clients love Salesforce and are empowered to derive maximum value from the platform through strategic engagement and support.

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