Teleperformance India Wins Frost & Sullivan Customer Value Award
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Teleperformance India Honored with Esteemed Customer Value Award
Teleperformance leverages the incredible talent pool in India to provide specialized offshore solutions tailored for global enterprises. As the designated Center of Excellence (CoE) for digital customer experiences, back-office, and transformation solutions, Teleperformance in India has established itself as a leader in the customer care outsourcing sector.
A Recognition Based on Comprehensive Assessment
Recently, an evaluation of the Business Process Outsourcing (BPO) customer service market highlighted the remarkable achievements of Teleperformance in India. This led to the accolade from Frost & Sullivan, which presented the 2024 Best Practices Customer Value Leadership Award to Teleperformance in India for its outstanding contributions to the Asia-Pacific Customer Care Outsourcing industry.
Significant Workforce and Client Base
With more than 90,000 employees, Teleperformance in India boasts the largest multicultural team within the organization. The team provides cutting-edge digital and technological solutions, supporting over 210 clients across diverse sectors. This impressive scale not only showcases the company's capacity but also its commitment to delivering world-class services.
Innovations in Banking and Financial Services
Michael DeSalles, Principal Analyst at Frost & Sullivan, expresses, "In the banking and financial services segment, Teleperformance in India has shown exceptional skill in enhancing customer experiences through the innovative use of robotic process automation (RPA)." This approach underlines the company's ability to not just enhance operational efficiencies but also significantly improve client interactions.
Customer-Centric Initiatives Shaping Success
Teleperformance in India employs various customer engagement strategies aimed at boosting new client acquisitions while enhancing customer fidelity. Central to these initiatives is the TP Green Start program, which benchmarks the success rates of acquiring new clientele. This commitment to excellence is reflected in their growing portfolio of prestigious, long-term clients, laying the foundation for a robust and loyal customer base.
Digital-First Approach in Action
Through its focus on a "digital first" strategy, Teleperformance in India has assisted numerous banking entities in maintaining a competitive territory in the financial landscape. This approach ensures that their clients can navigate industry challenges deftly, propelling them ahead of their competition.
Setting New Industry Standards
According to DeSalles, Teleperformance in India has consistently surpassed its performance objectives, stating that their High Tech, High Touch culture has set a new standard within the industry. This cultural ethos emphasizes the integration of technology while maintaining profound human interactions, creating superior outcomes.
Acknowledging Excellence in the Industry
Every year, the Frost & Sullivan's Customer Value Leadership Award celebrates companies that deliver products or services perceived as superior regarding price, performance, and quality by customers. It’s a recognition of those who lead the way in customer service excellence.
Frost & Sullivan's Best Practices Awards
The Best Practices Awards recognize outstanding companies in various markets for exceptional achievements in leadership, technological innovation, and customer service. Analysts from Frost & Sullivan compare market players and evaluate performance through rigorous interviews and extensive research, pinpointing the best practices in the industry.
About Frost & Sullivan
With six decades of experience, Frost & Sullivan is internationally recognized for its pivotal role in guiding investors, corporate leaders, and governmental bodies through economic shifts. The firm is instrumental in pinpointing disruptive technologies, identifying emerging Mega Trends, and uncovering new business models to unveil opportunities for sustained growth.
Contact Details
To engage in further discussions, you may contact:
Tarini Singh
P: +91 9953764546
E: [email protected]
Frequently Asked Questions
What is the significance of the Customer Value Leadership Award?
The Customer Value Leadership Award acknowledges companies that provide superior products and services while maintaining excellent performance and quality.
How many employees does Teleperformance have in India?
Teleperformance in India has over 90,000 employees, making it the largest multicultural team within the organization.
What is TP Green Start?
TP Green Start is a benchmarking process that measures the success rate of acquiring new clients, playing a crucial role in customer engagement and retention strategies.
What industries does Teleperformance serve?
Teleperformance serves a wide range of industries, including banking and financial services, and offers various specialized customer support solutions.
Who is Tarini Singh?
Tarini Singh is a contact associate for inquiries related to Teleperformance, providing essential communication for business relations.
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