Tech Mahindra's Ambitious Strategy to Capture Banking Tech Market

Tech Mahindra's Strategic Focus on Banking Technology

India's Tech Mahindra is on a mission to strengthen its presence in the banking, financial services, and insurance (BFSI) sector, aiming to close the revenue gap with larger industry competitors.

Leading the Charge: CEO Mohit Joshi

Assuming the role of CEO in December 2023, Mohit Joshi, a veteran of the tech industry, is steering Tech Mahindra towards a significant increase in revenue from the BFSI segment. Under his leadership, the goal is to elevate the banking segment's contribution to the company's overall revenue from 16% to 25% by March 2027.

Closing the Revenue Gap

In a landscape where some of Tech Mahindra's peers generate a third of their earnings from BFSI, Mohit Joshi acknowledges the need for Tech Mahindra to catch up. He emphasizes, "We still have a lot of room to catch up." This acknowledgment reflects the competitive nature of the Indian IT sector, valued at approximately $254 billion.

Shifting Focus from Telecom to BFSI

Historically, Tech Mahindra has been heavily reliant on telecom clients for revenue generation. However, Joshi is strategically utilizing his banking background to pivot the company's focus towards financial services, acknowledging the BFSI sector as a major area of growth potential.

Driving Investment in Technology

Joshi's insights reveal that the BFSI sector is a formidable spender in technology, with large banks investing over $10 billion annually. Recognizing this trend, Tech Mahindra aims to position itself favorably to cater to this demand through various offerings including core banking and wealth management services.

Embracing Generative AI

Joshi views generative artificial intelligence as a valuable ally in enhancing the technology landscape rather than a threat. He stated, "GenAI is the best spokesperson for why we need more money to be spent on technology." His perspective underscores the importance of continued investment in technology, ensuring an enduring demand for skilled developers and tech professionals.

Maintaining Human Interaction in Customer Service

Amid the rise of AI, Joshi expressed skepticism about fully replacing human roles in customer service, highlighting that consumers often prefer human interaction for critical issues. This reflects an awareness of the importance of human-centric service in customer relations.

Expanding Leadership in BFSI

To support this strategic focus, Tech Mahindra has made efforts to bolster its leadership within the BFSI sector, positioning itself as a key player in providing essential technology solutions.

Frequently Asked Questions

What is Tech Mahindra's goal for its BFSI revenue contribution?

Tech Mahindra aims to increase its BFSI revenue contribution from 16% to 25% by March 2027.

How does Mohit Joshi plan to achieve growth in the BFSI sector?

Mohit Joshi plans to leverage his banking background to enhance Tech Mahindra's offerings in key areas such as core banking and wealth management, alongside strong investment in technology.

What role does generative AI play in Tech Mahindra's strategy?

Generative AI is seen as a beneficial asset for increasing tech spending, encouraging continued investment rather than threatening developer jobs.

Why is customer service important in Tech Mahindra's approach?

Tech Mahindra prioritizes maintaining human interaction in customer service, as many customers prefer speaking to a person when dealing with critical issues.

How does Tech Mahindra compare to its peers in the IT sector?

While Tech Mahindra has relied on telecom sectors historically, it seeks to increase its share in the BFSI segment to match or exceed the revenue contributions of its larger peers.

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