TAPCO's Digital Banking Upgrade with Lumin Digital Is a Success

TAPCO Credit Union Partners with Lumin Digital for Upgraded Services

TAPCO Credit Union is excited to announce the successful implementation of Lumin Digital, a provider known for its innovative cloud-based digital banking solutions. This partnership aims to deliver an enhanced digital banking experience for TAPCO's members, aligning with the ever-evolving needs of the financial landscape.

Meeting Modern Banking Needs

As user expectations shift, TAPCO recognized the necessity for a robust digital banking solution that offers comprehensive features while prioritizing security and scalability. By leveraging Lumin's platform, TAPCO is equipped to offer advanced functionalities, including integrated debit and credit card tools, business banking capabilities, and enhanced fraud detection services.

Seamless Implementation Process

The collaboration between TAPCO and Lumin Digital was marked by thorough testing and integration, ensuring a smooth implementation experience. Lisa Daniels, Chief Delivery Officer at Lumin Digital, expressed her enthusiasm for the partnership, highlighting the effective communication and shared vision for improving digital banking.

Benefits for TAPCO Credit Union Members

Since launching the Lumin Digital platform, TAPCO members have experienced a more intuitive banking journey, illustrated by an increase in engagement and satisfaction rates. Feedback has been overwhelmingly positive, emphasizing the streamlined access to digital banking services, which has also contributed to higher retention rates amongst members.

Ongoing Growth and Future Expectations

William Peters, Chief Experience Officer of TAPCO Credit Union, reinforced the significance of this partnership, noting the comprehensive support, training, and insights gained during the implementation process. The transition has already resulted in impressive outcomes, paving the way for continued evolution in TAPCO's digital banking services.

About TAPCO Credit Union

TAPCO Credit Union is a dedicated not-for-profit financial cooperative that has been serving individuals and businesses throughout Washington State since 1934. With a commitment to improving members' financial well-being, TAPCO offers a broad range of financial services, from savings accounts and loans to mortgages and investment options.

About Lumin Digital

Lumin Digital stands out as a prominent force in providing future-ready digital banking solutions across the United States. With its innovative and agile platform, Lumin empowers financial institutions to adapt swiftly to changing consumer expectations. Their solutions allow clients to innovate at their own pace while maximizing their digital banking ROI.

Frequently Asked Questions

What is TAPCO Credit Union?

TAPCO Credit Union is a not-for-profit financial cooperative established in 1934, offering various financial services to its members.

How has TAPCO Credit Union enhanced its digital banking?

By partnering with Lumin Digital, TAPCO has implemented an advanced digital banking platform that offers improved features and user experience.

What benefits do members see from the new platform?

Members experience a more intuitive banking journey, including enhanced engagement and access to integrated banking tools.

Who is Lumin Digital?

Lumin Digital is a cloud-based digital banking solution provider that helps financial institutions grow and adapt to modern banking needs.

What is next for TAPCO Credit Union?

TAPCO looks forward to continuing to expand its digital offerings and improving services for its members through the partnership with Lumin Digital.

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