SysAid and Softchoice Join Forces for AI-Driven IT Solutions

SysAid Partners with Softchoice for Enhanced IT Solutions

SysAid, a leading provider of IT and Enterprise Service Management solutions, is excited to announce its new partnership with Softchoice, a well-respected technology solutions provider. This collaboration seeks to bring advanced AI-powered service management solutions to customers worldwide, marking a significant enhancement in their service delivery capabilities.

The Power of SysAid Copilot

At the core of this partnership is the SysAid Copilot, an innovative set of generative AI capabilities designed specifically to elevate the service experience. By empowering support agents with structured ticketing and accessibility to vast knowledge resources, SysAid Copilot makes resolving issues more efficient and user-friendly. This advancement not only enhances the operational capability of agents but also significantly boosts user satisfaction through a seamless, conversational experience, allowing employees and clients to find solutions independently.

Benefits for Organizations

This collaboration aims to empower organizations to become more agile and innovative in their service management practices. By integrating Softchoice's expertise, both companies are committed to assisting clients in navigating the ever-evolving technological landscape. Tim Taylor, VP of Public Sector, emphasized the advantages that come with this collaboration, stating that it will provide public sector customers with the necessary tools to enhance IT operations and deliver exceptional digital workplace experiences.

What This Means for Clients

With this new partnership, SysAid and Softchoice are taking an ambitious step forward, significantly improving the landscape of service management solutions. Avi Kedmi, CEO of SysAid, shared his enthusiasm about this partnership, highlighting how it allows for more agile AI adoption and expands their reach in delivering top-tier service management solutions globally. Together, they aim to empower organizations to unlock their full potential and drive innovation.

About Softchoice

Softchoice is committed to enabling organizations to thrive by being agile, innovative, and secure. Their AI-driven cloud and digital workplace solutions are designed to foster a connected, creative, and engaged work environment. With an emphasis on security and software asset management, Softchoice helps organizations optimize IT spending while maximizing technology utilization. Recognized as a great workplace in both Canada and the United States, Softchoice prides itself on its diverse and high-performing team.

About SysAid

SysAid’s mission is to liberate organizations by leveraging AI effectively. It aims to enhance service management across various sectors using generative AI that learns from vast amounts of data derived from thousands of clients and millions of users. Their conversational AI helps employees manage requests and resolve issues effortlessly, thereby increasing overall productivity and allowing organizations to focus on their core objectives.

Growing Client Base

Presently, SysAid serves over 5,000 customers, ranging from small enterprises to Fortune 500 companies, across 140 countries, signifying its global reach and commitment to service excellence. For more detailed information about SysAid's innovative solutions, interested parties are encouraged to visit their official website.

Frequently Asked Questions

What is the primary focus of the partnership between SysAid and Softchoice?

The partnership aims to deliver AI-powered service management solutions that enhance operational efficiency and user satisfaction for clients globally.

What does SysAid Copilot offer to organizations?

SysAid Copilot provides a comprehensive set of generative AI tools that empower support agents to resolve issues efficiently and improve user experiences through conversational interfaces.

How does the partnership benefit public sector organizations?

It equips public sector organizations with agile and innovative tools to enhance their IT operations and adapt to changing technological demands.

What recognition has Softchoice achieved?

Softchoice has been recognized as a certified Great Place to Work in both Canada and the United States, showcasing its commitment to fostering a positive workplace culture.

How does SysAid utilize AI in its service management?

SysAid uses generative AI to streamline service management processes, manage employee requests, and facilitate quicker issue resolution without extensive setup requirements.

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