SureGo's Strategic Leadership Move: Innovating Claims Management
SureGo Administrative Services Welcomes New Leadership
SureGo Administrative Services, a prominent third-party administrator (TPA) under Trawick Holdings, is embarking on an exciting new chapter with the appointment of Steve Mikano as President. This decision reinforces SureGo's commitment to transforming the claims experience through enhanced innovation and operational efficiency.
Steve Mikano's Expertise and Vision
With a rich background in claims management, operations, audit, and administration, Steve brings years of experience in developing and optimizing operational frameworks. His professional journey encompasses significant roles in both multinational corporations and start-up environments, showcasing his versatility and adaptability. Armed with advanced certifications such as AIC, AIC-M, AINS, Six Sigma Blackbelt, and CIA, Steve also holds all-lines adjuster licenses in 33 states. Moreover, he has been certified in AI Business Strategy from Cornell University, embodying SureGo's ethos of integrating cutting-edge technology in claims management.
Commitment to Customer-Centric Solutions
Steve Mikano expressed his enthusiasm about joining SureGo at a pivotal moment for the company, stating, "I am honored to join SureGo Administrative Services at such an exciting time. We are building something extraordinary here—a customer-first approach where technology and innovation drive faster claims resolution, greater accuracy, and exceptional service for every client we serve." His dedication to redefining the claims process reflects SureGo's strategic goals.
A Game-Changer for Clients
Daryl Trawick, CEO of Trawick Holdings, highlighted the significance of Steve's leadership, stating, "Bringing Steve on board is a game-changer for SureGo and for the clients we serve. His vision aligns seamlessly with our mission to provide top-notch administrative services. We eagerly anticipate developing smarter, faster claims processes that yield better outcomes and a thoroughly enriched experience for our customers."
Advancing the Customer Journey
Under Steve's leadership, SureGo Administrative Services is intensifying its efforts to enhance the customer journey. This includes leveraging AI-driven automation to streamline operations across various insurance lines—encompassing travel, accident and health, auto, homeowners, liability, and life. The commitment to technology and service excellence positions SureGo at the forefront of the industry.
A Legacy of Reliability
For over 10 years, SureGo Administrative Services has been synonymous with trust in claims administration. With a presence across North America, Europe, and Asia, the company has consistently delivered reliable, efficient, and personalized service to clients worldwide. Being part of the Trawick International family amplifies its ability to meet diverse client needs.
Future Innovations Ahead
The appointment of Steve Mikano as President is a strategic move aimed at driving the next generation of claims innovation. Through his expertise and vision, SureGo is set to redefine customer experiences in the claims process while maintaining its commitment to excellence. The integration of AI technologies promises to further enhance operational efficiency and client satisfaction.
Frequently Asked Questions
What role does Steve Mikano play at SureGo Administrative Services?
Steve Mikano has been appointed as President to spearhead innovation and improve the claims management process.
What is the vision of SureGo under Steve's leadership?
SureGo aims to enhance customer service through technology and innovation, focusing on faster claims resolution and exceptional experiences.
What expertise does Steve bring to the position?
Steve has extensive experience in claims management and operations, with certifications in various relevant fields and a commitment to integrating AI into services.
How long has SureGo been in operation?
SureGo Administrative Services has been in business for over 10 years, establishing itself as a leader in claims administration.
What insurance lines does SureGo cover?
SureGo offers administrative services across multiple insurance lines, including travel, accident and health, auto, homeowners, liability, and life.
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