Sprinklr Receives Recognition as Top Contact Center Software Vendor

Sprinklr Acknowledged as a Leading Vendor for Contact Center Software

In a recent report from ISG Software Research, Sprinklr has earned a remarkable distinction as an exemplary vendor in the realm of contact center software. As a unified customer experience management (Unified-CXM) platform, Sprinklr is committed to redefining how modern enterprises interact with their clients.

Highlights from the ISG Software Research Report

According to the latest research, Sprinklr has been rated as a leader within the Capability category, demonstrating its extensive capabilities in enhancing customer experience. The report emphasizes Sprinklr's strengths in product experience and adaptability, mainly due to the seamless out-of-the-box application integrations this platform provides.

Evaluation Criteria of the ISG Buyers Guide

The ISG Buyers Guide evaluates a total of 34 software providers, categorizing them into seven key areas that reflect actual buyer requirements. These areas encompass product experience factors such as Adaptability, Capability, Manageability, Reliability, and Usability, along with customer-centered categories including Validation and Total Cost of Ownership/Return on Investment (TCO/ROI).

Understanding the Shift in Customer Service

Keith Dawson, Director of Research, Customer Experience at ISG Software Research, highlighted an important trend among enterprises. He mentioned, “Many enterprises are bypassing traditional call handling in favor of sophisticated contact center applications that meet customers in the channel of their choice.” This shift underscores the relevance of Sprinklr’s solutions in addressing the needs of companies looking to upgrade from outdated systems.

Innovative Solutions Offered by Sprinklr

Sprinklr is at the forefront of this transformation, advocating for a sophisticated approach to customer service that integrates modern technology. Ragy Thomas, Sprinklr Founder and Co-CEO, stated, “Customer service is essential for every large enterprise brand, but real transformation requires innovation. This recognition highlights our unique strengths in AI and data analytics.” These advancements empower organizations to create superior experiences for both agents and customers.

Leveraging AI for Enhanced Customer Experience

Sprinklr Service stands out as a next-generation solution designed specifically for enhancing customer interaction. By employing a digital-first mindset, it provides enterprise-grade voice support which aligns with modern customer expectations. This platform is transforming how businesses engage with customers across various channels, including voice, digital, and social media.

Further Insights on Sprinklr

Sprinklr is not just a software platform; it is a comprehensive solution for all customer-facing functions, thanks to its robust AI capabilities. This unified customer experience management (Unified-CXM) approach equips organizations to foster personalized interactions with their clientele at scale. From its headquarters in New York City, Sprinklr supports over 1,800 businesses—serving notable global brands like Microsoft, Procter & Gamble, and Samsung, alongside more than 60% of Fortune 100 companies.

Sprinklr's mission remains focused on breaking down silos within organizations to drive improved customer satisfaction. By embracing innovative technology and advanced solutions, Sprinklr fosters an environment that promotes sustainable customer relationships.

Frequently Asked Questions

What is Sprinklr known for?

Sprinklr is recognized for its unified customer experience management platform that enhances customer interactions across various channels.

How did Sprinklr perform in the ISG Buyers Guide?

In the recent ISG Buyers Guide, Sprinklr was rated as a leader in the Capability category, showcasing strong customer experience results.

What are the key features of Sprinklr's offerings?

Key features include out-of-the-box integrations, AI-driven analytics, and a comprehensive approach that combines voice, digital, and social channels.

Why do enterprises prefer Sprinklr?

Enterprises are drawn to Sprinklr as it effectively meets modern customer demands through advanced technology and innovative service solutions.

What industries benefit from Sprinklr's platform?

Sprinklr's platform benefits a wide range of industries looking to improve their customer engagement strategies through sophisticated software solutions.

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