SpotOn Welcomes Lambert Walsh as Chief Customer Officer

SpotOn Strengthens Leadership with Key Appointments

SpotOn, a recognized leader in software and payment solutions, is thrilled to announce the appointment of Lambert Walsh as its new Chief Customer Officer (CCO). This strategic move is part of the company's ongoing commitment to improve customer experiences and foster growth. Alongside Walsh, Sarah Ekstrom also joins as Chief People Officer (CPO), further enhancing SpotOn’s leadership team.

Walsh's Experience and Vision

Lambert Walsh brings vast experience in customer success to SpotOn, having successfully led teams at prominent software companies such as Adobe and McAfee. His proven track record in cultivating robust customer relationships is noteworthy; he has been recognized with Forrester's Voice of the Customer Award, showcasing his dedication to customer-centric practices.

Creating Unforgettable Customer Experiences

According to Matt Hyman, the Co-CEO of SpotOn, "Lambert lives and breathes customer success. He understands what it takes to build meaningful customer relationships and has a passion for creating experiences that drive loyalty and growth." Walsh's role will be instrumental in overseeing the Customer Success team, focusing on optimizing customer interactions at every touchpoint.

Enhancing Organizational Culture and Growth

Walsh's appointment aligns perfectly with Sarah Ekstrom's recent hiring as Chief People Officer. Ekstrom, with over two decades of HR experience, has previously held significant roles at companies like Heineken, Zillow, and Amazon. Her goal at SpotOn is to create scalable processes that promote growth while preserving the company culture.

Aligning Leadership Strategies

Zach Hyman, Founder and Co-CEO of SpotOn, expressed excitement about the new leadership additions: "We're excited to welcome both Lambert and Sarah to SpotOn. Their combined leadership will enable us to maintain our high standards of service while fostering a culture of excellence." This strategic alignment aims to empower the organization to deliver exceptional service to its clients.

Driven by a Passion for Client Success

With Walsh and Ekstrom on board, SpotOn is poised to continue its growth trajectory in the software and payment sectors. Their leadership is expected to enhance the support that SpotOn provides to independent businesses, including those in the restaurant and retail sectors, helping them navigate their challenges effectively.

Commitment to Independent Businesses

Walsh and Ekstrom’s roles are more than just titles; they symbolize SpotOn’s commitment to understanding the unique needs of its clients. Their combined expertise is expected to play a critical role in exceeding client expectations and driving business success.

About SpotOn

SpotOn is a technology provider dedicated to supporting local businesses with seamless point-of-sale systems and integrated restaurant management solutions. The company prides itself on creating technology that aligns with how businesses operate, ensuring that local entrepreneurs can succeed on their own terms.

In addition to its robust software offerings, SpotOn emphasizes the importance of customer support, providing local businesses with a reliable partner to ensure their operational success.

Media Contact Information

Megan Palmer

410-262-7349

Frequently Asked Questions

Who is Lambert Walsh?

Lambert Walsh is the newly appointed Chief Customer Officer at SpotOn, bringing extensive experience from major software companies.

What is the role of the Chief Customer Officer?

The Chief Customer Officer is responsible for overseeing customer success strategies and enhancing the overall customer experience.

What experience does Sarah Ekstrom bring to SpotOn?

Sarah Ekstrom, the new Chief People Officer, has over 20 years of HR experience from companies like Heineken and Amazon.

How does SpotOn support local businesses?

SpotOn provides technology solutions that improve payment processing and management for local businesses, ensuring their success.

What are SpotOn’s plans for the future?

With new leadership in place, SpotOn aims to continue growing its services and improving customer satisfaction across various sectors.

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