Southeast Toyota Finance Achieves Top Dealer Satisfaction Ranking
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Southeast Toyota Finance Achieves Top Dealer Satisfaction Ranking
Southeast Toyota Finance (SET Finance), the financial services arm for numerous Toyota dealers, has been recognized as the leading provider in dealer satisfaction among Captive Mass Market-Prime Automotive Finance Lenders. This accolade, awarded by J.D. Power in their 2024 U.S. Dealer Financing Satisfaction Study, marks the second consecutive year that SET Finance has achieved this recognition.
Commitment to Dealer Relationships
Bill Shope, the president of Southeast Toyota Finance, expressed pride in the company's continued success. He stated, "It is an honor to have been selected once again as the highest-ranking automotive captive finance lender by J.D. Power. At our core, we are a relationship-first organization. This recognition is especially meaningful because it demonstrates the commitment and dedication our associates put into ensuring our programs and support align with our dealers’ goals. As the automotive industry rapidly evolves, we’re embracing new technologies to further enhance our connections and elevate the industry-leading services we provide to Toyota dealerships in the southeast.”
Dealer Financing Satisfaction Study Insights
The J.D. Power 2024 U.S. Dealer Financing Satisfaction Study gathered feedback from 4,472 auto dealer financial professionals. This extensive study evaluates dealer satisfaction across five segments of lending: captive premium-prime, captive mass market-prime, non-captive national-prime, non-captive regional-prime, and non-captive sub-prime. Southeast Toyota Finance excelled in the captive mass market-prime segment, achieving an Overall Dealer Satisfaction score of 889, surpassing the second-ranked lender by a significant margin of 79 points on a 1,000-point scale.
History and Overview of Southeast Toyota Finance
Founded as the first auto finance company established in the United States for an import car manufacturer, Southeast Toyota Finance has played an integral role in supporting Toyota dealers and customers since its inception in 1981. By offering a diverse array of financing and leasing options, SET Finance is dedicated to aiding customers in acquiring their desired vehicles while providing comprehensive solutions to dealers across its service area.
Services Offered by Southeast Toyota Finance
Southeast Toyota Finance provides an extensive range of financial products tailored for both customers and dealers. These include retail and lease programs, college graduate and military rebate programs aimed at enhancing customer loyalty and satisfaction. The company’s financial portfolio encompasses dealer loans focused on inventory financing, real estate, and construction loans. This broad spectrum of services ensures Toyota dealerships are well equipped to meet their customers' needs effectively, driving both customer satisfaction and loyalty.
The Role of J.D. Power
J.D. Power serves as a global leader in automotive data and analytics, offering key insights, industry intelligence, and advisory solutions across automotive and select non-automotive sectors. Established in 1968, J.D. Power’s proprietary data and sophisticated analytics tools facilitate improved business performance for its clients.
Impact of Rankings on Southeast Toyota Finance
Being recognized at the top of the dealer satisfaction list by J.D. Power reinforces Southeast Toyota Finance's commitment to providing not just financial products, but also exceptional service. The firm’s dedication to nurturing strong relationships with its dealers ensures that they can continue to deliver high-quality service to their customers. This recognition further solidifies Southeast Toyota Finance's position as a leader in the automotive finance industry.
Frequently Asked Questions
What is Southeast Toyota Finance known for?
Southeast Toyota Finance is known for being a leading provider of financing and leasing options for Toyota dealers and customers in the southeastern United States.
How did Southeast Toyota Finance rank in the J.D. Power study?
Southeast Toyota Finance achieved the highest score in dealer satisfaction among Captive Mass Market-Prime Automotive Finance Lenders for the second consecutive year in the J.D. Power 2024 study.
What services does Southeast Toyota Finance offer?
The company offers a variety of financial products, including retail and lease programs, inventory financing, real estate, and construction loans tailored to support dealers and their customers.
Who is Bill Shope?
Bill Shope is the president of Southeast Toyota Finance, where he emphasizes a relationship-first approach to dealer partnerships and customer satisfaction.
When was Southeast Toyota Finance founded?
Southeast Toyota Finance was founded in 1981 and has become a pioneering auto finance company for import car manufacturers in the United States.
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