SKF Launches AI Tool Enhancing Customer Technical Support Access

SKF Unveils AI-Enabled Tool for Enhanced Customer Support

In a significant move towards digital transformation, SKF has launched an innovative generative artificial intelligence (Gen AI) tool called the SKF Product Assistant. This tool is designed to provide customers with quick and efficient access to vital technical information directly through the SKF website. By responding to technical queries, the Product Assistant guides users toward the required information while delivering easily digestible summaries.

Meeting the Growing Demand for Instant Information

As we navigate an increasingly fast-paced world, the demand for immediate access to information has surged. People today expect instant solutions at their fingertips. The SKF Product Assistant aims to fulfill this necessity, facilitating quick and efficient problem resolution while saving valuable time. It is primarily designed to help customers find what they need swiftly, enhancing the overall experience.

How the Product Assistant Works

SKF boasts an extensive database filled with catalogs, specifications, and manuals, which can often be overwhelming to browse through manually. The Product Assistant offers a solution by enabling fast and precise access to SKF's wealth of knowledge. Linus Wahlterius, Manager of Product Strategy at SKF, noted how this new tool is set to simplify the search process for users, providing them with instant responses to inquiries without waiting for expert guidance.

Enhancing User Experience with Tailored Responses

This innovative tool is particularly beneficial for users who prefer to ask questions rather than search for keywords. For instance, when a user inquires, "What is the dimension of a 6210 bearing?" or seeks clarification on the differences between product models, the Product Assistant provides instant and accurate information, significantly improving user engagement.

Strategic Focus on Digitalization

Annika Ölme, CTO and SVP Technology Development at SKF, highlighted the company's ongoing commitment to integrating artificial intelligence into its technology strategy. The Product Assistant is just one of several digital tools SKF has developed to assist customers in selecting appropriate products, incorporating them into their designs, and evaluating various design decisions, including their CO2 impact.

Unique Capabilities of SKF Product Assistant

Developed collaboratively by software engineers and SKF application experts, the Product Assistant raises the bar for customer support. Unlike standard search engines, this tool utilizes more advanced logic, ensuring that complex technical questions receive accurate answers tailored to the user’s needs. As a result, searching for information about SKF products through this assistant is expected to be faster and more efficient than ever before.

Broader Accessibility and Future Development

Currently, SKF Product Assistant is available on SKF's English language sites, enhancing user experiences in various regions. The company plans to extend this tool’s capabilities to non-English platforms, broadening its accessibility. This initiative forms part of SKF’s broader digital strategy, which includes various tools designed to assist users in evaluating and choosing components such as bearings, seals, and housings.

Aktiebolaget SKF (publ) is committed to empowering its customers with the latest technological tools designed to improve their service experience, and the introduction of the Product Assistant is a testament to this effort. For further information, customers can reach out to Karin Markhede, PR manager, at +46 707 58 87 30, or send an email to karin.markhede@skf.com.

Frequently Asked Questions

What is the SKF Product Assistant?

The SKF Product Assistant is a generative AI tool that helps customers access technical information and solutions efficiently.

How does the Product Assistant streamline information access?

The tool provides quick responses to technical queries, directing users to relevant information without delay.

Are there any limitations in terms of language on the platform?

Currently, the assistant is available primarily on English language websites, but plans are underway to include non-English versions.

Who developed the SKF Product Assistant?

The tool was developed by a collaboration of software specialists and SKF application engineers focused on improving customer service.

What future enhancements can we expect for the Product Assistant?

SKF plans to enhance the tool's capabilities and expand its use to a broader range of languages, improving accessibility for all users.

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