Sinch Achieves Prestigious Recognition in Gartner Magic Quadrant
Sinch's Leadership Acknowledged by Gartner for CPaaS Solutions
Sinch has proudly secured its place as a leader in the 2025 Gartner Magic Quadrant for Communications Platform as a Service (CPaaS). This prestigious acknowledge marks the third consecutive year that Sinch has been recognized in this esteemed category and highlights the company's unwavering commitment to transforming customer communications on a global scale.
Empowering 175,000+ Businesses Worldwide
The Sinch Customer Communications Cloud powers customer interactions for over 175,000 businesses across the globe, handling an impressive 900 billion engagements each year. In the past year, Sinch has rolled out significant features to enhance customer engagement:
Innovative Capabilities Introduced
Among the numerous advancements, Sinch introduced:
- Sinch AI: Offers intentional intelligence for generative writing, sentiment detection, and effective fraud filtering.
- Sinch Engage: A no-code multichannel messaging platform that combines AI creation with orchestration capabilities.
- Enhanced RCS Features: Delivering global messaging reach through optimized provisioning with 1 billion messages.
- Integrated Platform Connections: Seamlessly integrating with Salesforce, Adobe, SAP, HubSpot, and over 500 additional platforms.
- Voice Innovations: Incorporating Elastic SIP Trunking and compliant emergency notifications.
Insights from Leadership
Laurinda Pang, CEO of Sinch, expressed pride in this recognition, stating, "Achieving leader status for the third year is a testament to our continuous improvement and our ambition for the future. As our clients face a complex communications landscape shaped by AI advancements and evolving customer expectations, they require a robust and integrated platform. Our dedication to innovation and customer support is what propels us forward."
Understanding the Gartner Magic Quadrant
The Gartner Magic Quadrant serves as a critical resource for organizations seeking the ideal CPaaS partner. It evaluates vendors based on factual research and places them into four categories: Leaders, Challengers, Visionaries, and Niche Players. This analysis guides businesses in making informed decisions that align with their communication needs.
To learn more about Sinch's evaluation and how this recognition could benefit your organization, sync up with Sinch and explore potential advantages.
Frequently Asked Questions
What does the Gartner Magic Quadrant represent?
The Gartner Magic Quadrant evaluates CPaaS providers based on their ability to execute and completeness of vision, helping businesses assess suitable partners.
How many businesses does Sinch serve?
Sinch powers communications for over 175,000 businesses globally, managing 900 billion engagements yearly.
What innovative features has Sinch launched recently?
Recent features include Sinch AI for intelligent message handling, no-code messaging platforms, and enhanced RCS capabilities.
Who is the CEO of Sinch?
Laurinda Pang serves as the CEO of Sinch and has emphasized the company's commitment to customer communication innovation.
Why is consistent recognition by Gartner important?
Being consistently recognized as a leader by Gartner establishes a company's trustworthiness and capability in the competitive CPaaS market.
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