Rising Telehealth Usage for Mental Health Amid New Trends
Surge in Telehealth Claims for Mental Health in April
The percentage of patients using telehealth for mental health conditions has seen a noticeable spike nationwide in April. According to a recent report, this increase was observed across all US census regions, highlighting a growing reliance on virtual health consultations. Mental health issues have consistently been a leading cause for telehealth claims, representing 63.0 percent of all telehealth claims in April, an increase from 61.6 percent in March. This data primarily reflects the activities of the commercially insured population, excluding various government-insured individuals.
New Diagnostic Trends Emerged
Interestingly, the South reported a new trend in telehealth diagnostics this April, with diabetes mellitus making its debut in the top five categories for telehealth claims, accounting for 2.0 percent. Previously, this condition had not ranked in any other region's top five for telehealth diagnostics in 2025, though it did achieve fourth place nationally earlier in the year. This transformation illustrates the evolving landscape of telehealth usage.
General Utilization Patterns
Utilization patterns showed a mixed picture nationally in April 2025. The overall percentage of patients using telehealth dropped slightly from 14.3 percent to 14.2 percent. Notably, this decline was recorded particularly in the Midwest and South regions. However, on a brighter note, both the Northeast and West saw increases in telehealth claims, with the Northeast experiencing a 2.0 percent uptick.
Telehealth Trends by Claims
During the same period, nationwide, telehealth claim lines as a portion of all medical claim lines increased, except in the Midwest, where a significant drop of 8.3 percent occurred. Nationally, there was a modest rise of 1.1 percent in overall telehealth claims, from 4.96 percent in March to 5.01 percent in April. This variation underscores the complexity of telehealth's evolving landscape.
Urban versus Rural Disparities
The data also highlighted a persistent gap in telehealth usage between urban and rural areas. In April, 14.3 percent of urban patients utilized telehealth services compared to just 7.4 percent in rural areas. The West exhibited the most significant disparity, with urban telehealth claims at 18.6 percent, while rural telehealth claims stood at 8.1 percent. This notable divide reveals the need for enhanced telehealth access in more remote regions.
Age Demographics of Telehealth Users
In terms of age distribution, young adults aged 19-30 and those aged 31-40 comprised the largest segments of telehealth service users nationally. This demographic accounted for 23.3 percent and 22.6 percent, respectively, reinforcing the trend of younger individuals embracing digital health solutions. In contrast, the youngest (0-9) and oldest (65+) age groups accounted for fewer than 10 percent of claims.
Leading Procedure Categories
Throughout April, psychotherapy services remained the top category of telehealth procedures. Nationally, these services accounted for 47.49 percent of claims, maintaining their lead from previous months. Meanwhile, established patient office services also ranked high, capturing 47.48 percent of claims in April, down from 48.9 percent in March.
Overview of the Monthly Telehealth Regional Tracker
The Monthly Telehealth Regional Tracker, launched as a free resource, aims to present a detailed view of how telehealth usage changes month-over-month. This initiative includes interactive maps of US census regions and provides infographics highlighting top diagnostic and procedural categories, as well as age demographics and urban versus rural utilization trends.
Frequently Asked Questions
What was the percentage increase for mental health-related telehealth claims in April?
The percentage of telehealth claims for mental health conditions rose to 63.0 percent in April, up from 61.6 percent in March.
Did diabetes enter the top telehealth diagnostic categories in April?
Yes, diabetes mellitus entered the top five telehealth diagnostic categories in the South for the first time in 2025, representing 2.0 percent of claims.
How have telehealth claims changed nationally in April?
The overall percentage of patients with telehealth claims decreased slightly from 14.3 percent in March to 14.2 percent in April.
Is there a disparity in telehealth utilization between urban and rural areas?
Yes, urban areas showed significantly higher telehealth utilization at 14.3 percent compared to rural areas at 7.4 percent.
Which age groups are most represented in telehealth claims?
The age groups 19-30 and 31-40 represented the highest percentages of telehealth claims at 23.3 percent and 22.6 percent respectively.
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