Rimini Street Empowers Mercury NZ with Expert SAP Support

Rimini Street Enhances Mercury NZ's SAP System Support

Mercury NZ has made a significant strategic decision by selecting Rimini Street, Inc. to provide support and monitoring services for its SAP systems. This move is particularly pivotal following Mercury NZ's recent acquisition of another business, aimed at achieving greater cost efficiencies and ensuring the stability of its IT operations.

A Step Toward Operational Efficiency

Having successfully achieved notable savings, the renewable energy powerhouse is ready to reinvest in its platform modernization, which is crucial for meeting the ever-evolving demands of consumers. Tim Aynsley, Mercury NZ’s former head of technology, remarked on the importance of innovation in their business strategy. He stated, “Mercury is constantly looking to innovate to ensure we are offering products and services that our customers value.” This partnership with Rimini Street has provided the necessary stability amidst rapid change.

The Importance of a Trusted Partner

Continuing with SAP systems for nearly two decades, Mercury NZ has utilized this robust system for various functions, including reporting and utility billing. Their current software is SAP ECC6 running on the HANA database along with Industry Solutions Utilities (IS-U). Initially, Mercury NZ considered a migration to S/4HANA. However, due to strategic decisions tied to the integration of Trustpower, they opted to proceed with Rimini Street’s support instead.

Maximizing Resources with Rimini Street

According to Aynsley, partnering with Rimini Street has yielded substantial operational savings. This strong support alternative allows Mercury NZ to focus resources on innovation rather than overwhelming system transitions. The insight from Coy Wright, vice president at Rimini Street for Energy, Utilities & Mining, reveals a wider trend within the utilities sector. “Many SAP Utilities customers have determined that the investment required to migrate to S/4HANA could be more effectively allocated toward strategic innovations,” he summed up.

Realizing Greater Business Continuity

Mercury NZ collaborates closely with Rimini Street to assure business continuity and service reliability. Relying on Rimini Support for SAP, they have seen the positive impacts of Rimini’s responsive engineering team, which not only provides support but also engages with other vendors to safeguard the integrity and functionality of their mission-critical systems.

Transforming Challenges into Opportunities

Rimini Watch has replaced SAP’s existing monitoring software, allowing Mercury NZ to proactively troubleshoot and manage business processes efficiently. Anita Grenside, practice lead at Mercury NZ, highlighted, “Our customers expect our services to be available when they need them. Therefore, it is logical from a competitive standpoint to guarantee stable and resilient services.” By continuously working together, both companies enable a culture that prioritizes effective service delivery for consumers.

Rimini Street: Innovation Meets Reliability

Mercury NZ appreciates the profound peace of mind provided through its partnership with Rimini Street, enabling them to concentrate on delivering top-notch services without compromise. Aynsley recognizes Rimini Street as an essential partner, stating their ability to uphold high standards in service and innovation for consumers is paramount.
As Mercury NZ continues to evolve, the collaboration with Rimini Street stands as a testament to their commitment to operational excellence and strategic innovation.

Frequently Asked Questions

What services does Rimini Street provide to Mercury NZ?

Rimini Street offers support and monitoring services for Mercury NZ’s SAP systems, ensuring operational stability and efficiency.

Why did Mercury NZ choose Rimini Street?

Mercury NZ selected Rimini Street to achieve cost efficiencies and maintain stability in their core IT systems following an acquisition.

How long has Mercury NZ used SAP systems?

Mercury NZ has been using SAP systems for nearly 20 years, leveraging it for various business operations.

What is Rimini Watch?

Rimini Watch is a monitoring solution that allows Mercury NZ to proactively manage their business performance and processes.

How does Rimini Street support innovation for Mercury NZ?

Rimini Street enables Mercury NZ to focus on strategic initiatives and innovation by providing reliable system support.

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