Rimini Street Celebrates Achievements in Service Excellence

A Remarkable Celebration: Rimini Street's Service Awards

Rimini Street, Inc. (Nasdaq: RMNI), a leading global provider in enterprise software support, has recently been recognized with several prestigious awards. These accolades highlight the company’s commitment to excellence in service and client satisfaction, underscoring their role as a trusted partner for numerous businesses worldwide.

Recognizing Client Contributions through Awards

This year, Rimini Street has achieved significant recognition, winning multiple Buyer’s Choice awards along with various leadership accolades in the service sector. These awards are particularly noteworthy as they're based on customer satisfaction and experiences, indicating a deep trust and satisfaction among clients.

The Trust Radius Buyer’s Choice Award

The Trust Radius Buyer’s Choice Award is a reflection of unbiased customer reviews. It is awarded to organizations that showcase excellence in their capabilities, the value of services provided for the price, and maintaining strong client relationships. Clients are notably asked if they would recommend the company to others and if they would choose the same provider again.

“Our clients are the core of our business, and we strive to live up to their expectations,” stated Nancy Lyskawa, Rimini Street’s executive vice president and chief client officer. The honor signifies not just recognition but a continuous commitment to helping businesses achieve their goals.

Globee Awards Highlights

Rimini Street also took home the Silver Globee Award for Customer Service Department of the Year and the Gold Globee Award for Customer Service Executive of the Year. These accolades underline the organization's operational successes, driven by extensive experience and commitment to client satisfaction. The Globee Awards celebrate organizations and individuals demonstrating innovation and remarkable achievements within their industries.

Craig Mackereth, Rimini Street’s executive vice president of global service delivery, was honored with the Gold Globee Award for his significant role in improving client satisfaction and response rates. Mackereth emphasized the advantages of Rimini Street’s patented AI tools, which enhance service delivery and ensure swift resolution of client issues. “Our practices allow us to solve problems much faster and maintain business continuity for our clients,” shared Mackereth.

Merit Awards for Impactful Contributions

Additionally, the company secured the Gold Merit Award in the Consulting Category for Technology, recognizing its substantial contributions towards market growth. The Merit Awards evaluate organizations based on their innovation and influence in technology.

In light of the challenges faced due to Broadcom's acquisition of VMware, Rimini Street expanded its offerings, including support, consulting, and security services tailored for VMware. This strategic move has garnered positive feedback and strengthened their market position amidst uncertainty.

Client Satisfaction Stories

Client testimonials shed light on the supportive relationship Rimini Street shares with its partners. Jean-Pierre Roullin, head of EMEA technology at Alcatel-Lucent Enterprise, remarked, “We are impressed by the quality of support and range of services developed by Rimini Street.” Such sentiments elevate the reputation of the firm as a reliable ally in enterprise software solutions.

About Rimini Street, Inc.

Rimini Street, Inc., traded on Nasdaq under the symbol RMNI, is not just a market player, but a vital partner for numerous Fortune Global 100 companies. It provides a unified range of solutions designed for enterprise applications, making it possible for clients to realize significant savings while promoting innovation and efficiency across their organizations.

Businesses needing exceptional software support can consider Rimini Street's comprehensive offerings, which include managed services, security, and professional services for SAP, Oracle, VMware, and more. This client-centric approach is pivotal in enabling organizations to maintain a competitive advantage in their respective fields.

Frequently Asked Questions

What awards did Rimini Street receive recently?

Rimini Street received multiple awards, including the Buyer’s Choice Award from Trust Radius and two Globee Awards.

How does Rimini Street ensure client satisfaction?

The company employs AI tools to enhance service quality and response times, ensuring that client needs are met efficiently.

What services does Rimini Street offer?

Rimini Street provides support, consulting, and security services for various enterprise software applications, including VMware and Oracle.

Who recognized Rimini Street’s achievements?

The awards were bestowed based on customer reviews and evaluations from industry experts, highlighting Rimini Street's service excellence.

Is Rimini Street a global provider of software support?

Yes, Rimini Street is a global leader in providing comprehensive software support and innovation solutions for businesses worldwide.

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