Reynolds and Kimoby Collaborate to Enhance Customer Experience
Reynolds and Kimoby Collaborate for Better Dealership Engagement
In a significant step towards improving customer satisfaction at automotive dealerships, Reynolds and Reynolds has formed a partnership with Kimoby, an innovative Dealership Engagement System (DES™). This collaboration aims to optimize customer interactions and enhance service efficiency for dealerships in Quebec.
Access to Enhanced Payment Processes
With the introduction of Kimoby’s electronic payment processing service, dealers will be empowered to provide their customers with seamless in-store and online payment solutions. This initiative is expected to deliver a more user-friendly experience and enable quicker transactions. Customers can now settle service invoices in their preferred language, reaffirming Reynolds' commitment to addressing the needs of bilingual clientele.
Meeting the Demands of Modern Consumers
Scott Worthington, vice president of product management at Reynolds, expressed enthusiasm about the partnership, stating, "We’re excited to partner with Kimoby and look forward to helping our dealers in the province with payment processing." This innovative solution is poised to enhance operational efficiency and responsiveness to customer needs, particularly in a market that demands convenience and flexibility.
Driving Customer Satisfaction in a Competitive Market
In the automotive retail landscape, providing customers with options for how they interact with their dealership is crucial. Reynolds understands the importance of EMV compliance and aims to reduce errors in payment processing while improving notification systems for all transactions. This allows dealerships to create a retail environment comparable to major retailers, leading to an elevated customer experience.
The Future of Automotive Dealership Operations
Nathan MacKenzie, director of strategic initiatives and partnerships at Kimoby, emphasized the necessity of adapting to modern consumer expectations. "Today’s consumers expect a convenient and streamlined experience," he noted. As digital interactions evolve, keeping customers satisfied becomes essential for dealerships seeking to maintain high Customer Satisfaction Index scores.
Strengthening Relationships Through Technology
Nurturing customer relationships is more important than ever in today's competitive environment. With this new partnership, Reynolds and Kimoby equip dealerships with tools to meet their customers’ expectations for payment methods and service interactions. Worthington concluded, "Thanks to this partnership, Reynolds customers have the option to meet the needs and expectations of their own customers." This collaboration is not just about payment processing; it’s about fostering loyalty and building lasting relationships through enhanced customer service.
About Reynolds and Reynolds
Reynolds and Reynolds is well-known for providing comprehensive software solutions that help automobile dealerships optimize their operations. Operating primarily out of Dayton, Ohio, Reynolds has extended its services globally, offering a suite of tools designed to transform the customer experience and improve business outcomes.
About Kimoby
Kimoby’s Dealership Engagement System empowers dealerships by enhancing customer communication and ensuring timely service updates throughout the customer journey. With its automated solutions, Kimoby simplifies operations and opens avenues for new revenue, adding value to over 1,000 partnered dealerships since its inception in 2013.
Frequently Asked Questions
What is the partnership between Reynolds and Kimoby about?
The partnership aims to enhance customer satisfaction at Quebec dealerships through improved payment processing and customer interaction systems.
How does Kimoby's payment solution work?
Kimoby provides electronic payment processing, allowing customers to smoothly engage in in-store or online transactions, including paying service invoices in French.
Why is customer satisfaction critical for dealerships?
In a competitive market, high customer satisfaction leads to increased loyalty, repeat business, and better Customer Satisfaction Index scores.
What technologies are involved in this partnership?
The collaboration includes advanced electronic payment systems and service automation tools designed to streamline customer interactions.
Where is Reynolds based?
Reynolds and Reynolds is headquartered in Dayton, Ohio, with operations extending across the U.S. and internationally in Canada and Europe.
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