Reinvent Telecom Leaders Highlight Cloud Experience at Navigate 25
Reinvent Telecom Leaders to Share Insights on Cloud CX at Navigate 25
Reinvent Telecom is set to showcase the profound expertise of its leadership team at Alianza Navigate 25, where CEO Justin Catlett and VP of Sales Ray Napoletano will delve into the essential lessons learned from their extensive experience with Metaswitch deployments.
Key Contributions of Reinvent Telecom
The event, a focal point for cloud-native CX enthusiasts, promises to cover strategies for growth while leveraging the benefits of cloud technology. Catlett and Napoletano’s participation highlights Reinvent’s commitment to delivering unparalleled service and innovative solutions to its partners.
By demonstrating their strong foundation in Metaswitch practices, the Reinvent team intends to share valuable insights about optimizing these platforms for service provision. Their focus will be on how cloud-native solutions can empower service providers strategically and sustainably.
Focus on Customer Experience Transformation
According to Catlett, "As a longstanding partner of Metaswitch, Reinvent has been founded on the principle of empowering providers to overcome the challenges we once faced ourselves as a service provider. Our commitment to our customers and community defines us, allowing us to focus on facilitating growth and delivering significant value to our partners."
Through this conference, the executives aim to illustrate the importance of customer experience (CX) transformation, asserting that Contact Center CX is not merely an add-on but a core growth engine. Napoletano emphasizes that understanding customer needs and employing effective communication strategies can greatly enhance revenue generation in today’s competitive environment.
Reinvent Sessions at Alianza Navigate 25
Attendees can look forward to engaging sessions led by Reinvent executives at Alianza Navigate 25. Below are two highlighted sessions:
Real Stories, Real Impact: A Metaswitch Success Story
In this session, Catlett will partner with Jay Weber, Vice President of Sales at Alianza, to discuss Reinvent's remarkable journey with Metaswitch. They will cover vital elements that contribute to success in modern communications.
Cloud Compass: Modernizing With Contact Center-as-a-Service
Napoletano will share the stage with Jesse Lee, Vice President of Product Management at Alianza. Together, they will discuss the implications of cloud-native CX and introduce Alianza's innovative Contact Center CX solutions for enhancing service provision.
About Reinvent Telecom
Reinvent Telecom, a division of Saddleback Communications, operates a robust private-label communication platform designed to empower white-label wholesale and co-branded partners. The company facilitates the transition to next-generation cloud communications for these partners, enabling them to deliver high-quality Unified Communications as a Service (UCaaS), Conferencing, Collaboration, and Contact Center as a Service (CCaaS) solutions.
Through its comprehensive and proprietary Reinvent Partner Portal (RPP), the organization enables its reseller partners to manage their operations effectively, ensuring rapid revenue generation while maintaining full customer ownership and control. This established platform, backed by Saddleback's proven infrastructure, sets the stage for successful cloud voice businesses in a continually evolving market.
Frequently Asked Questions
Who are the key speakers from Reinvent Telecom at Navigate 25?
CEO Justin Catlett and VP of Sales Ray Napoletano will represent Reinvent Telecom at the event.
What topics will be discussed at Alianza Navigate 25?
The focus will be on cloud-native CX strategies and experiences with Metaswitch deployments.
Why is customer experience (CX) important for service providers?
Enhancing CX is critical, as it serves as a growth engine that helps service providers address customer needs while driving revenue.
What services does Reinvent Telecom provide?
They offer UCaaS, CCaaS, and various communication and collaboration solutions tailored for their partners.
How can partners benefit from Reinvent Telecom's offerings?
Partners gain access to robust platforms that enable them to grow efficiently, focusing on delivering exceptional value to their customers.
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