IPS Newcastle Celebrates Award Recognition
IPS Newcastle has proudly received the prestigious Association of Electrical & Mechanical Trades (AEMT) Service Centre of the Year Award, affirming its position as a leader in the industry. This accolade highlights the remarkable operational excellence the team maintains and is one of only eight awards presented during the annual AEMT ceremony. Jessica Pooley, the Business Development Manager, emphasized this recognition as a testament to the consistent quality and unwavering commitment exhibited by the IPS Newcastle team in every project they undertake.
Commitment to Quality and Safety
The services offered by IPS Newcastle include specialized rewind and coil manufacturing, as well as high-quality asset refurbishment and maintenance. The center adheres to established engineering practices, diligently maintaining quality-control records to ensure reliable outcomes that consistently meet both customer and regulatory standards. A robust safety culture stands as the backbone of IPS Newcastle's operations, which is reinforced by daily safety meetings and dynamic risk assessments aimed at minimizing disruptions to customer operations.
Customer Satisfaction and Performance
IPS Newcastle's unwavering focus on customer service is vividly reflected in their recent satisfaction survey results, where a remarkable 100% of participants expressed happiness with the services received. Respondents also rated the company, offering an impressive average score of 9.06 out of 10. Outperforming original equipment manufacturers (OEMs) in both delivery speeds and costs, IPS Newcastle effectively integrates lean production methods along with in-house coil manufacturing and rapid repair processes.
Investing in the Future
Workforce development is a priority at IPS Newcastle, with apprentices accounting for nearly 23% of the team's composition. Over the past four years, the company has trained more than 30 apprentices, ensuring the continuation of specialized skills critical to their operations. This commitment to nurturing talent highlights IPS Newcastle's focus on promoting a knowledgeable workforce equipped to handle evolving industry challenges.
Pioneering Sustainability Initiatives
Earlier in its journey, IPS Newcastle was recognized as the “Sustainable Organisation of the Year” by the AEMT in the previous year. Their concerted efforts in sustainability include evaluating the carbon implications of pump repairs versus replacements, guiding customers toward more environmentally friendly asset management options. Additionally, the company has achieved EcoVadis “Committed” status, underlining their dedication to high sustainability performance.
About the AEMT Awards
The AEMT, established in 1945, serves as an international association that represents various companies within the electrical and mechanical service and repair sector. The annual AEMT Award ceremony celebrates excellence in electro-mechanical maintenance and repair by honoring those who provide exceptional services, innovations, and expertise. This recognition is accessible to all players in the electro-mechanical sector, and the submissions undergo thorough assessments from a panel of independent industry professionals, ensuring a fair evaluation process.
Comprehensive Service Solutions
Operating as a full-service motor, generator, and pump repair center, IPS Newcastle provides a broad range of services—from diagnostics to final testing and certification. This comprehensive approach is vital for customers involved in renewable energy, industrial manufacturing, rail, and utilities. They maintain formal management systems, documenting quality, environmental, health, and safety measures to support effective operations.
Conclusion: Strengthening Industry Standards
IPS Newcastle’s continuous investment in workforce development, quality, safety, and sustainable practices enhances the local supply chain. This reinforces their reputation as a leading service center in the UK, further guaranteeing that they remain at the forefront of the electrical and mechanical engineering sector.
Frequently Asked Questions
What award did IPS Newcastle win?
IPS Newcastle won the AEMT Service Centre of the Year Award, recognizing their excellence in service and operations.
How does IPS Newcastle ensure customer satisfaction?
IPS Newcastle achieved 100% satisfaction from customers, showcasing their commitment to high-quality service and rapid repair turnaround.
What percentage of the IPS Newcastle team are apprentices?
Nearly 23% of the IPS Newcastle team are apprentices, highlighting their commitment to workforce development.
What sustainability efforts has IPS Newcastle undertaken?
IPS Newcastle has conducted analysis on the carbon benefits of pump repairs versus replacements and holds EcoVadis “Committed” status.
What types of services does IPS Newcastle provide?
IPS Newcastle offers a wide range of services including diagnostics, rewind, coil manufacture, refurbishment, and certification for various industries.
