Realtor.com Claims Top Spot with Trusted Survey Insights

Realtor.com Earns the Trust of Real Estate Professionals

In a recent evaluation by the BBB National Programs' National Advertising Division, Realtor.com, operated by Move, Inc., has been deemed the foremost site that real estate professionals rely on. This endorsement is based on substantial survey data which highlights Realtor.com’s standing in a competitive market.

The Importance of Consumer Trust

Realtor.com, part of a broader network affiliated with the National Association of Realtors, is a key player in the real estate sector. Its claim as the "#1 site real estate professionals trust" surfaced during a challenge raised by CoStar Group, a competitor aiming to contest this assertion. However, the National Advertising Division concluded that Move, Inc. has satisfactorily substantiated this claim.

Survey Data Supports the Claim

To reinforce its assertion, Move, Inc. referenced a well-organized double-blind survey conducted by a reputable market research firm. This survey involved over 1,300 real estate agents and professionals in the industry, conducted in August 2023. The rigorous methodology and sizeable participant pool provided a solid foundation for the conclusions drawn about Realtor.com's trustworthiness.

Timeliness and Future Considerations

While the National Advertising Division confirmed that the survey results were relevant at the time, they also emphasized the necessity for continuous support of such claims. They noted that public opinions and website trust can fluctuate over time and suggested that Move, Inc. should reiterate the survey date to maintain transparency. Realtor.com acknowledged this advice and confirmed their proactive approach by conducting a follow-up survey in August 2024 to ensure ongoing accuracy in their representation.

Transparency is Key

The requirement for clarity in advertising and claims is essential in the real estate sector. By advising Move, Inc. to include specific details regarding the timing of the survey, the National Advertising Division reinforced the core principle of transparency. Such practices not only protect consumers but also enhance the credibility of the marketers involved.

Looking Ahead

As the real estate landscape continues to evolve, so must the strategies employed by industry leaders like Realtor.com. Keeping pace with consumer sentiments and adapting to their needs helps ensure that Realtor.com maintains its status as the trusted source for real estate professionals.

About Move, Inc. and Realtor.com

Realtor.com serves as a vital resource for real estate agents and consumers alike, providing listings, market analysis, and tools designed to streamline the buying and selling process. As the industry grows increasingly competitive, Realtor.com continues to innovate and adapt its services to meet the demands of modern real estate transactions.

Maintain Your Competitive Edge

For real estate professionals, staying informed about the tools and platforms they leverage is crucial. Realtor.com’s commitment to providing reliable and timely information strengthens its position in a dynamic marketplace.

Frequently Asked Questions

What is the claim made by Realtor.com?

Realtor.com claims to be the "#1 site real estate professionals trust", supported by survey data from industry professionals.

What did the National Advertising Division conclude?

The National Advertising Division found that Move, Inc. had a reasonable basis for its claim regarding Realtor.com’s trustworthiness among real estate professionals.

How many real estate professionals participated in the survey?

Over 1,300 real estate professionals participated in the survey conducted in August 2023.

What recommendation did the National Advertising Division make to Move, Inc.?

The division recommended that Move, Inc. clearly disclose the date of the survey alongside the main claim to enhance transparency.

How does Realtor.com plan to maintain its claim's validity?

Realtor.com conducted a follow-up survey in August 2024 to confirm its status and will update its claims accordingly.

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