Quiq Appoints New CX Leaders to Drive Customer Innovation
Quiq's Exciting New Chapter with CX Innovators
Quiq, a leader in customer-centric AI for CX, is taking significant steps to enhance its leadership and strengthen its commitment to delivering excellent customer experiences. The company recently welcomed two industry veterans: Mike Zinne as Chief Experience Officer and Cristina Bravo Olmo as the Senior Vice President of Marketing. These appointments come at a time when enterprise brands are increasingly investing in AI-driven customer experiences.
Strategic Roles for New Leadership
Mike Zinne will take on a pivotal role, managing Client Services, Customer Support, Customer Success, Solution Consulting, and Professional Services at Quiq. His extensive background and expertise will be essential as Quiq continues to innovate and expand its offerings.
Growth in Conversational AI
According to insights from leading research firms, conversational AI is evolving rapidly. The introduction of generative AI and large language models (LLMs) has marked a transformative period for the industry. These advancements promise to provide brands with remarkably improved applications, enabling more effective customer interactions, reducing development time, and enhancing return on investment.
Building Trust and Client Success
The addition of Zinne and Bravo Olmo comes as Quiq witnesses a substantial increase in daily conversation volume—a nearly doubled rate observed year over year for the past five years. This growth illustrates the increasing trust clients have in Quiq’s customer-centric approach and its ability to foster meaningful customer relationships.
The Impact of the New Appointments
Quiq's founder and CEO, Mike Myer, expressed his excitement about Zinne's return. He noted that Zinne excels in cultivating authentic relationships with enterprise clients. His history of success at previous companies including RightNow and Oracle adds immense value to Quiq. Myer has long regarded Zinne as a key figure in client services and is eager for him to contribute to the team.
Upcoming Engagements and Initiatives
Zinne will represent Quiq at a prominent industry event in Amsterdam, where he will collaborate with clients and industry leaders during a workshop focused on personalized customer experiences. This engagement reflects Quiq’s commitment to staying at the forefront of customer experience innovation.
Understanding the Needs of Clients
Cristina Bravo Olmo brings a wealth of experience from her past roles in marketing, which includes leadership positions at notable companies such as Zendesk and Marketo. Her proven ability to empathize with clients and create strategies based on their needs will be essential in advancing Quiq’s marketing efforts.
Strengthening the Future of Customer Experience
The synergy of Zinne's client-focused approach and Bravo Olmo's marketing expertise is expected to enhance Quiq's mission. The commitment to enhancing customer-centric solutions is evident, as innovation continues to be a central focus for Quiq amidst evolving technology trends.
The Role of Generative AI
Generative AI has revitalized the CX landscape, providing an exciting opportunity for brands to engage customers in new and innovative ways. Quiq stands at the forefront of this transformation, aiming to lead the charge in deploying effective AI solutions that prioritize customer needs.
About Quiq
Quiq is an advanced AI platform designed for customer experience excellence. It specializes in creating seamless customer interactions across various channels, facilitating effective communication between AI agents and human agents. With a strong foundation in both AI and customer experience, Quiq is committed to delivering innovative solutions that generate revenue, lower costs, and enhance overall customer satisfaction. Esteemed brands such as Terminix and IHG Hotels & Resorts trust Quiq for superior customer experience outcomes.
Frequently Asked Questions
What roles have been introduced at Quiq?
Quiq has appointed Mike Zinne as Chief Experience Officer and Cristina Bravo Olmo as Senior Vice President of Marketing to enhance customer-centric initiatives.
How is Quiq growing in the CX sector?
Quiq’s daily conversation volume has nearly doubled year over year for five years, showcasing significant growth and customer trust in its solutions.
What excites Mike Zinne about joining Quiq?
Zinne is enthusiastic about aligning technology with customer needs and fostering brand loyalty by delivering exceptional client experiences.
What previous experience do the new leaders bring?
Both Zinne and Bravo Olmo have extensive backgrounds in customer experience and marketing, holding leadership roles at various companies, including Zendesk and Oracle.
What is Quiq’s primary focus moving forward?
Quiq aims to continue leading the CX industry through innovative, AI-driven solutions that prioritize seamless customer journeys and client satisfaction.
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